IT Support

Catholic Archdiocese of Melbourne; City of Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working model

Modern office in East Melbourne

Job summary

Catholic Development Fund is seeking an experienced End User Computing specialist to manage Microsoft 365, SharePoint, OneDrive, Exchange Online, Teams and Citrix environments.

You will partner with MSPs and stakeholders to drive incident, change and problem management, improve service reliability, and enable a smooth, secure digital workplace for staff.

Qualifications

• Bachelor's degree or equivalent in IT/related field.
• Minimum 2 years in a senior End User Computing, Digital Workspace, Citrix or Systems Engineering role.

Responsibilities

• Provision and deprovision users in Microsoft 365 and manage licensing.
• Create and manage SharePoint Online sites, libraries, and permissions.
• Oversee OneDrive for Business sharing, recovery, and version history.
• Administer Exchange Online mailboxes, shared mailboxes, and mail flow troubleshooting.
• Support Microsoft Teams: teams, channels, meetings, rooms, and permissions.
• Diagnose and optimise Citrix environment (Citrix Virtual Apps and Desktops).
• Manage Windows 11 devices, GPO, patching, and device lifecycle.
• Analyze network performance and security tooling (Fortinet/ Defender).
• Support SSO, MFA, and access management across services.
• Monitor Citrix Director and use performance baselining to drive improvements.

Skills

Customer service mindset

Communication skills

Incident management

Change management

Problem management

PowerShell basics

Education

Tertiary qualified (University degree/TAFE diploma)

Tools

Microsoft 365 Admin

Azure/AWS

Defender

Mimecast

Intune

Job description

Catholic Development Fund East Melbourne, Victoria, 3002

Catholic Development Fund

Catholic Development Fund (CDF) are a values-based financial institution that provides funding and support across its footprint of Catholic organisations, including parishes, primary and secondary schools, healthcare, aged care, and social services providers.

Our work enables real impact: from hospital wings for the sick, safe havens for the homeless, and classrooms for the young – we support our customers to grow their mission. Through our expertise and commitment, we help Catholic organisations and everyday people put their faith into action and contribute to a fairer, more cohesive society.

About the Role

The role will proactively identify, troubleshoot, and resolve complex issues impacting staff productivity, including Microsoft 365 application stability, user profile management, authentication services, Cloud technologies, endpoint performance and Citrix performance and reliability. Working closely with managed service providers, infrastructure teams, and business stakeholders, the position will drive root cause analysis, service improvements, and technology optimisation initiatives to enhance the overall digital employee experience.

Key Accountabilities

Microsoft 365 Administration

• User provisioning and deprovisioning
• Licensing management
• Security groups
• Authentication and MFA support
• Service health monitoring

SharePoint Online Administration

• Site creation and management
• Document libraries and metadata
• Permissions management
• External sharing controls
• Governance and compliance awareness

OneDrive for Business Support

• Sharing and permissions
• Recovery of deleted files
• Version history management
• Migration and user onboarding support

Exchange Online & Outlook

• Mailbox administration
• Shared mailbox support
• Calendar and meeting management
• Mail flow troubleshooting
• Offboarding and mailbox access management

Microsoft Teams Support

• Team and Channel creation/configuration
• Meeting and webinar support
• Teams Phone basics
• Teams Rooms and meeting room troubleshooting
• Chat, file sharing, and permissions management
• User adoption and training

Citrix Infrastructure Administration

• The resource should be capable of diagnosing and optimizing the Citrix environment.
• Citrix Virtual Apps and Desktops
• Citrix Director and Studio
• Citrix Profile Management
• Citrix performance monitoring and optimization

Endpoint Management & Windows Engineering

• Windows 11 administration
• Windows Update for Business
• Group Policy
• Patch management
• Software packaging and deployment

Network & Performance Troubleshooting

• Network performance analysis
• QoS implementation
• SD-WAN concepts
• FortiGate firewall knowledge
• Bandwidth monitoring

Identity & Access Management

• Single Sign-On (SSO)
• MFA troubleshooting
• Token and certificate troubleshooting

Monitoring & Analytics

• Citrix Director
• Performance baselining

Security & Compliance

• Information Protection
• Secure external sharing

Endpoint provisioning, offboarding, maintenance & asset lifecycle

• Build, provision and deploy laptops for new starters and role
• Perform device wipe, retirement and reallocation processes

Meeting rooms & collaboration spaces

• Support meeting room connectivity
• Administer room accounts/resources used for Teams-enabled rooms

What You Bring

• Tertiary qualified (i.e. University Degree / TAFE Diploma) or relevant business/technical qualifications
• Experience with ITIL-aligned service management practices, including incident, request, change and problem management.
• Strong customer service mindset with the ability to support non-technical users and communicate clearly during incidents or service disruptions.
• Basic PowerShell or automation experience for Microsoft 365, endpoint administration, reporting and repeatable support tasks.
• Strong knowledge in Windows endpoint support and device lifecycle management
• Strong understanding of Microsoft 365 admin and user support
• Exposure to cloud technologies (AWS/Azure) and security/monitoring tooling coverage (Defender/ Mimecast/ Intune).
• Minimum 2 years' experience in a senior End User Computing, Digital Workspace, Citrix Engineering or Systems Engineering role.
• Demonstrated experience supporting Microsoft 365 and modern workplace technologies.
• Experience managing complex technical incidents and driving problem management outcomes.
• Experience working with Managed Service Providers (MSPs) and third-party technology vendors.
• Experience implementing service improvements that enhance system performance, reliability and user satisfaction.
• Proven ability to translate technical issues into business impacts and communicate effectively with stakeholders at all levels.

Why work for us?

• Generous salary package - that recognises your skills, experience, and contributions.
• Professional Environment - join a dedicated team of professionals committed to fostering an agile and inspiring work environment.
• Meaningful Work - be part of a values, driven organisation that makes a difference in the community.
• Hybrid Flexibility - we offer a hybrid working model (3 days in the office per week), plus a modern workspace in tranquil East Melbourne.

Employment is subject to satisfactory background checks which include a National Police Check, Working with Children Check and Reference Checks. To be successful in this role you must hold valid working rights in Australia.

The Archdiocese is committed to the safety, wellbeing, and dignity of all children and vulnerable adults.

At the heart of who we are is not all the buildings but the person of Jesus Christ, who enters into our lives and who we then share with others.