IT Support

Randstad; City of Brisbane; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Udemy license for learning

Exclusive discounts

Private health fund discounts

3 payruns a week

Job summary

Randstad in Brisbane is seeking an IT Support & Systems Officer for a 3-month contract. The role blends first-line support with system administration, user access management, and security controls to keep operations secure and reliable across multiple platforms.

You will troubleshoot hardware, software, and network issues, administer accounts, deploy patches, support CCTV, SharePoint, Power Automate, and train staff while maintaining documentation and assisting IT projects.

Qualifications

• Hands-on IT support and service desk triage experience.
• Experience with system administration and managing user access.
• Familiarity with OpenText Content Manager, Dynamics 365 Business Central, Microsoft Intune.
• Willingness to participate in after-hours activities and possess a valid driver’s license.

Responsibilities

• Provide first-line support for hardware, software, and network issues, managing tickets from triage to resolution.
• Administer user accounts, access permissions, and system configurations across platforms.
• Coordinate setup, deployment, patching, and maintenance of IT equipment; support cybersecurity controls and access protocols.
• Support business applications (SharePoint, Power Automate, MS Forms) and assist CCTV infrastructure deployment.
• Provide training and maintain technical documentation; assist with IT project deployments.

Skills

IT support

Service desk

System administration

User access management

Cybersecurity controls

Technical training

Documentation

Education

Certificate or Diploma in IT

Tools

OpenText Content Manager

Dynamics 365 Business Central

Microsoft Intune

Cisco networking

Sophos networking

Virtual infrastructure

Job description

IT SUPPORT URGENTLY NEEDED

3 Month-Contract
Brisbane

We are looking for a customer-focused IT Support & Systems Officer to deliver responsive first-line support while managing core business systems, user access, and security controls across multiple platforms. This hands-on role seamlessly blends service desk triage with system administration, application support, and key IT project rollouts to ensure secure and reliable technical operations.

What You Will Do:

• Deliver responsive first-line support for hardware, software, and network issues, managing the full lifecycle of support tickets from triage to resolution.
• Administer user accounts, access permissions, and system configurations across platforms like Microsoft 365, Asset Management, and OpenText Content Manager.
• Coordinate the setup, deployment, patching, and maintenance of IT equipment, while supporting cybersecurity controls and access protocols.
• Support key business applications (SharePoint, Power Automate, MS Forms) and assist with the setup and maintenance of CCTV systems and infrastructure.
• Provide informal and structured training to staff, maintain technical documentation, and assist with the deployment of specialised IT projects.

What You Need to Apply for This Role:

• Certificate or Diploma in IT (or currently studying toward one) is highly desirable.
• Hands-on experience in IT support, service desk triage, system administration, and managing user access.
• Familiarity with OpenText Content Manager, Dynamics 365 Business Central, Microsoft Intune, Cisco/Sophos networking, and virtual infrastructure.
• Openness to participate in some after-hours activities and overtime when required by business needs, valid driver's licence for site travel, and National Police Check.

Randstad Contractor Benefits:

• Access to a Udemy license for ongoing learning and continuous professional development
• Access to exclusive discounts across various platforms
• Discounts on private health funds
• 3 payruns a week

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.