Manager, Information Technology Services - Nundah

Enterprise and Training Company; Brisbane; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Paid parental leave

Health & wellbeing

Career progression

Job summary

Enterprise and Training Company in Brisbane seeks an experienced Manager, Information Technology Services to lead our technology operations across dispersed teams. You will oversee infrastructure, workplace technology, cybersecurity, and IT service delivery, reporting to the Chief Customer & Digital Officer.

You will balance operational excellence with strategic planning, drive major incident responses, vendor management and service performance improvements, while guiding a skilled IT team to

Qualifications

• Extensive experience leading technology operations across a dispersed workforce.
• Strong experience in technology service management and supplier management.
• Knowledge of infrastructure, cloud environments, networking, workplace technologies and cybersecurity operations.
• Proven ability to lead major incident responses and service restoration.
• Experience managing budgets, risks, governance frameworks and performance reporting.
• Demonstrated leadership, relationship-building and communication skills.

Responsibilities

• Lead ICT Services team to deliver responsive, customer-focused technology services.
• Oversee infrastructure, workplace technology and IT service operations.
• Drive cybersecurity monitoring, vulnerability management and incident response.
• Manage strategic technology partners, vendors and MSPs for value for money.
• Monitor service performance, risks and technology health; recommend improvements.
• Lead major incident management and stakeholder communications.
• Manage budgets and infrastructure lifecycle to support priorities.
• Contribute to the Digital Leadership Team for strategy and outcomes.

Skills

Tech operations management

Service management

Cloud & cybersecurity

Incident response

Budget & governance

Leadership

Education

IT/Engineering/Business degree

Tools

ITIL

Microsoft

Cloud

Networking

Cybersecurity

Job description

Enterprise and Training Company – Nundah QLD

Enterprise & Training Company Limited (ETC)is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

At ETC, you’ll be welcomed into a caring, purpose driven organisation where our staff feel valued and heard. You will receive supportive leadership, flexible working options and meaningful development to empower you to make a real difference — and to grow while doing it.

We currently have a full-time opportunity for an experienced and strategic technology leader to join our team as Manager, Information Technology Services.

The Role - A Day in the Life of a Manager, Information Technology Services

As the Manager, Information Technology Services, you will lead ETC's technology operations, ensuring our infrastructure, workplace technology, cybersecurity and support services are reliable, secure and aligned to business needs. Reporting to the Chief Customer & Digital Officer, you will lead a skilled team and work closely with managed service providers to deliver high-quality technology services across a geographically dispersed workforce.

This is a highly influential leadership role where you will balance operational excellence, strategic planning and continuous improvement. From leading major incident responses and driving cybersecurity initiatives, to managing vendors, budgets and service performance, you'll play a critical role in enabling ETC's people to deliver positive outcomes for the customers and communities we serve.

Your Key Responsibilities will include;

• Leading and developing ETC's Information Technology Services team to deliver responsive, customer-focused technology services.
• Managing the delivery, support and continual improvement of infrastructure, workplace technology and IT service operations.
• Driving cybersecurity operations, including security monitoring, vulnerability management, access controls and incident response.
• Managing strategic technology partners, vendors and managed service providers to ensure service quality and value for money.
• Monitoring service performance, operational risks, customer experience and technology health while providing recommendations for improvement.
• Leading major incident management and service restoration activities while ensuring effective stakeholder communication.
• Managing operational budgets, technology planning and infrastructure lifecycle activities to support organisational priorities.
• Contributing as a member of the Digital Leadership Team to support strategic planning, innovation and organisational outcomes.

Criteria for Success

• To be successful in this role, you will demonstrate;
• Extensive experience managing technology operations, including leading multidisciplinary teams and specialist service providers within a geographically dispersed organisation.
• Strong experience in technology service management, supplier management and continuous improvement.
• Demonstrated knowledge of infrastructure, cloud environments, networking, workplace technologies and cybersecurity operations.
• Proven ability to lead major incident responses, service recovery activities and stakeholder communications.
• Experience managing operational plans, budgets, risks, governance frameworks and performance reporting.
• Strong leadership, relationship-building and communication skills with the ability to work effectively across technical and business teams. Based on the leadership and relationship requirements of the position.
• A current National Police Check, NSW Working With Children Check and/or QLD Blue Card
• Current drivers licence and the ability to undertake occasional travel as required.

Highly Regarded

• Qualifications in Information Technology, Engineering, Business, Service Management or a related discipline.
• ITIL, Microsoft, cloud, networking or cybersecurity certifications.
• Experience within employment services, vocational education or another regulated environment.
• Knowledge of ISO/IEC 27001 and Right Fit For Risk frameworks.

Why work for ETC

• We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
• Above Awards and competitive salaries
• Salary packaging to increase your take home pay
• An extra week of paid leave after 5 years of service
• A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, 9 day fortnights,Monthly Accrued Day off (ADO).
• Working from home options if applicable to the role
• Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
• Access to the Fitness Passport Program
• 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
• Innovative staff reward and recognition program
• Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
• Discounted accommodation and travel offers
• Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
• Access to free Employee Assistance Program for you and your family

We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!

More information

A copy of the Position Description can be viewed here.

For more information about this role, please contact Sam Cox via email at *******@etcltd.com.au or via phone on 0439 418 ***

For more information about ETC please visit https://etcltd.com.au/.

We are an equal opportunity employer and promote great working conditions.ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.

Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check andWorking With Children Check or Blue Card must be providedprior to commencing employment.

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with theNational Principles for Child Safe Organisations.

We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email ***************@etcltd.com.au and we will work with you to meet your specific needs.