IT Service Desk Support Expression of Interest

xAmplify; Melbourne; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangements

Wellbeing support

Career pathways and certifications

Learning opportunities

National collaboration

Zusammenfassung

xAmplify in Melbourne is seeking talented IT Service Desk Support Specialists to join our growing managed services team. You will deliver frontline L1/L2 support, troubleshoot hardware, software, and network issues, and ensure a high-quality user experience.

This role offers varied, hands-on work, opportunities to contribute to automation and service improvements, and a clear path for professional growth within a collaborative, people-first technology consultancy.

Qualifikationen

• Experience delivering L1/L2 IT service desk support in a fast-paced environment.
• Strong knowledge of Windows operating systems and common office software.
• Hands-on experience with hardware diagnostics and basic repairs.
• Solid understanding of network fundamentals and connectivity issues.
• Excellent verbal and written communication, with user-focused approach.
• Ability to adapt to changing priorities and work collaboratively.

Aufgaben

• Deliver timely L1/L2 technical support for hardware, software, and network issues.
• Work within an integrated service desk to provide desktop support across devices.
• Perform troubleshooting, device configuration, and system maintenance tasks.
• Manage Windows-based environments including updates and patches.
• Conduct hardware diagnostics and basic repairs.
• Contribute to continual service improvement through automation ideas and documentation.

Kenntnisse

L1/L2 IT support

Windows OS

Office 365

Desktop hardware

Network fundamentals

Communication

Jobbeschreibung

xAmplify: Intelligence Led. Human Amplified. At xAmplify, we are not just another technology company. We bring together AI, automation, cyber security and workforce capability to help enterprise and government organisations turn technology investment into real productivity, resilience and long-term value, through Digital One, our integrated model built on one partner, one team and one accountable outcome.

xAmplify: Intelligence Led. Human Amplified. At xAmplify, we are not just another technology company. We bring together AI, automation, cyber security and workforce capability to help enterprise and government organisations turn technology investment into real productivity, resilience and long-term value, through Digital One, our integrated model built on one partner, one team and one accountable outcome. We believe technology only creates value when it moves together with people, so change, capability and culture sit at the centre of what we deliver, not as an afterthought. We are proud to be Great Place to Work certified, with 91% of our people telling us this is a great place to work, and our “Do Well, Do Good” philosophy shapes how we invest in wellbeing, development and community. As part of the xAmplify team, you will work alongside former CIOs, CISOs, CTOs and senior government leaders on work that matters, spanning enterprise platforms, AI integration, cyber security and public sector transformation. If you want your work to be Intelligence Led and Human Amplified, we would like to hear from you.

We’re growing our IT Managed Services team at xAmplify! As our Managed Services team continues to grow over the coming months, we’re looking to connect with some awesome IT Service Desk Support Specialists. We have a number of project activities that will commence over the coming months, so please note these roles are not for immediate commencement. We are seeking out some talented people who love being on the front line of technical support, solving problems, keeping systems running smoothly, and ensuring every user receives a high‑quality and professional experience. These roles offers variety, hands‑on work, and the chance to contribute to meaningful service improvements, including automation, self‑service enhancements, and modern support workflows. If you’re someone who enjoys fixing issues, helping people, and continuously improving the way IT services are delivered, this is the perfect next step.

What You’ll Do

• Deliver timely L1/L2 technical support for hardware, software, and network issues across desktops, laptops, printers, and mobile devices.
• Work as part of an integrated service desk and desktop support team providing coverage during a day roster, with occasional on‑call rotations.
• Perform troubleshooting, device configuration, application setup, and system maintenance activities.
• Manage Windows‑based environments including updates, patches, installations, and upgrades.
• Conduct hardware diagnostics and basic repairs.
• Support continual service improvement through automation ideas, workflow refinement, documentation, and self‑service enhancements.

What We’re Looking For

• Prior experience in a fast‑paced Service Desk or desktop support environment, government experience highly valued.
• Strong knowledge of desktop/laptop hardware, Windows OS, and common workplace software (e.g. Office 365).
• Good understanding of network fundamentals and troubleshooting.
• Excellent communication skills with the ability to support users at all technical levels.
• Strong organisational skills and the ability to manage changing priorities.
• A collaborative approach, positive attitude, and a passion for solving problems.

Eligibility

• Australian Citizenship
• An active Baseline or higher Security Clearance

Location

For this role, we are seeking expressions of interest from candidates based in Melbourne, VIC only.

Why Join xAmplify?

At xAmplify, you’ll be part of a high-growth, people-first technology consultancy where your work has real impact. You’ll collaborate with talented teams, work on meaningful projects, and continue to grow your career in a supportive environment. We take our culture pretty seriously, which is why we have an awesome XVP in place that outlines our promise to you and your journey with xAmplify.

As part of this we offer:

• Flexible working arrangements with strong support for wellbeing and work-life balance
• Competitive benefits, rewards and recognition through Employment Hero and WhereFit
• Clear career pathways, certifications and opportunities across automation, ERP, business transformation, cyber and beyond
• A connected national team with regular engagement, learning and collaboration opportunities
• A culture built on diversity, inclusion and community impact through our own xAmplify Foundation

As mentioned above, we’re also a Great Place to Work Certified organisation and we’ve recently made the 2026 Best Workplaces in Technology list, so you know you’re joining an organisation that’s people first!

The future isn’t just coming. We’re creating it.

Equal Opportunity Statement

At xAmplify, diversity fuels innovation. We welcome applications from people of all backgrounds, experiences and perspectives and are committed to building an inclusive workplace where everyone feels valued, respected and empowered to succeed.