ServiceNow Lead Consultant

xAmplify; Sydney; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible working options

Health and wellness program

24/7 Employee Assistance Program

Paid parental leave program

Exclusive benefits and discounts

Job summary

Join a forward-thinking company as a Lead Consultant, where you'll leverage your expertise in ServiceNow to drive impactful digital transformations. This role is perfect for those who thrive in dynamic environments and are passionate about technology and collaboration. You'll have the opportunity to lead diverse projects, improve client processes, and work with a talented team dedicated to innovation. Enjoy flexible working arrangements and a supportive workplace culture that prioritizes your growth and well-being. Be part of Australia's digital evolution and make a real difference in the industry!

Qualifications

• Deep knowledge of ServiceNow platform capabilities and governance.
• Experience in business process design and optimization.

Responsibilities

• Analyze and improve client business processes using ServiceNow.
• Lead projects ensuring high-quality deliverables and client satisfaction.

Skills

ServiceNow platform expertise

Problem-solving

Collaboration

Verbal communication

Written communication

Analytical skills

Education

ServiceNow Certified System Administrator

CIS certifications (CSM, HRSD, SecOps, ITOM)

Tools

HTML

CSS

Angular

REST

SOAP

Job description

ENABLING A SMARTER FUTURE

At xAmplify, we’re not just another technology company—we are shaping Australia’s future by driving intelligent automation and human-centred technology services to deliver real impact.

As Australia's leading Integrator of Artificial Intelligence and Automation services, we specialise in smart people, smart processes, and smart technology to enable businesses on their digital transformation journey. Our mission is bold: to lead Australia’s digital evolution by accelerating the safe and secure adoption of AI and Automation.

We don’t pretend to do everything. Instead, we partner with the world’s largest and most innovative technology companies, aggregating cutting-edge solutions to transform businesses, industries, and government services.

We are enablers. What’s ours is yours, so check us out online at xAmplify.com.au

OUR ROLE

As our new Lead Consultant, you’ll join our growing ServiceNow Capability and contribute to our core advisory, solution delivery and client engagement actions. You will leverage your skills and expertise in the ServiceNow space to drive key outcomes for our practice and clients. Your day to day will vary but you can expect to:

• Utilise your deep domain knowledge to analyse and improve client business processes in areas such as IT Strategy & Operations, HR Management, Governance Risk & Security, Cyber Security Management and Customer Service Management.
• Collaborate with our clients to understand their operational challenges and design effective solutions and align them to platform capabilities and business requirements.
• Leverage your consultancy skills on business process design, configuration, and optimisation.
• Lead projects and a dedicated team, ensuring high quality deliverables, successful implementation and high client satisfaction.
• Our projects are diverse so you'll have the opportunity to get involved in everything from early-stage demonstrations and proof-of-concepts, to hosting requirements workshops, helping work on solution designs and test planning, through to deployment and hyper care activities.
• Support pre-sales activities alongside our sales team and ServiceNow leadership team.
• Share your domain knowledge and insights with your fellow colleagues as we foster a team environment built on collaboration, feedback and mentorship across all levels.

KEY ELIGIBILITY

As you will be working to a Federal Government client, we are seeking Australian Citizens who have an active Baseline or higher security clearance or the ability to obtain one.

YOUR SKILLS & EXPERIENCE

At xAmplify, we look for individuals who thrive in dynamic, fast-paced environments and bring a passion for technology, problem-solving, and collaboration.

For your ServiceNow platform expertise, we're looking for you to demonstrate your knowledge in:

• The design and development of ServiceNow platform capabilities such as Platform Workflows (Technology, Customer, Creator, Employee).
• ServiceNow applications within those workflows.
• Core platform capabilities that can support business requirements – for example flow designer, playbooks, automation and AI.
• ServiceNow platform governance and considerations for scalability.
• ServiceNow development concepts and application in a client or project environment.
• Your certifications will include ServiceNow Certified System Administrator (CSA) and one or more CIS certifications such as CSM, HRSD, SecOps or ITOM.

We'd also like to see:

• Your strong experience developing with languages/technologies such as HTML, CSS, Angular, HTTP, REST and SOAP communication protocols, working with SSL or designing authentication setups SAML 2.0.
• We like working across the entire SDLC – so if you’ve got experience defining ServiceNow requirements, building solution design documentation, or running functional workshops in an agile manner, it’d be great to know about it.
• If you’ve got experience with practice/process frameworks such as ITIL, ISO standards, IT4IT, and the like – whilst not mandatory for the role, would be fantastic to have on board.
• We’re building a high-trust, high-expectation culture within our team, aiming to help people work however the work most effectively for our clients – and that means you’ll need excellent verbal & written communication skills, a high level of organisation and time management with the ability to work proactively and autonomously in a deadline-driven environment.
• We'd also like to see your analytical approach of “how can we do this?” so you’re ready to tackle any and all project situations.

LOCATION

We're flexible! If you're in Canberra or Sydney you'll have the ability to connect with us in person (whilst also getting the balance to work from home), but we are also open to candidates in locations across the Australian East Coast.

Why Work with Us?

In 2024, xAmplify was proudly recognised as a Great Place to Work, reflecting our dedication to fostering an exceptional workplace for our team. Getting AMP’D is our promise to you! When you join us, you’ll find a workplace designed to:

• Let you play to your strengths and grow professionally.
• Provide you with flexible working options, including hybrid arrangements, because we recognise the importance of putting you and your family first!
• Support your wellbeing through our health and wellness program and a 24/7 Employee Assistance Program.
• Support your growing family via a paid parental leave program.
• Provide access to exclusive benefits, retail discounts, and rewards through our partnership with Employment Hero.

A Commitment to Diversity and Inclusion

Diversity fuels innovation. At xAmplify, we welcome applications from all backgrounds, identities, and abilities.

Ready to be part of Australia’s digital evolution?

Apply now or reach out at [e-mail]

The future isn’t just coming—we’re creating it.

xAmplify is an advocate for diversity and inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability or age.