IT Service Desk Officer — Research IT Support

Centenary Institute; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging options

Job summary

Centenary Institute is seeking a reliable Service Desk Officer to enable researchers by delivering seamless IT support and maintaining our IT landscape at the Camperdown site in Sydney.

You will work under the IT Manager, handling initial setup, day-to-day troubleshooting, account configurations, policy compliance, and escalation of complex issues to senior staff. Visa sponsorship is not offered; working rights in Australia are required.

Qualifications

• Experience installing, configuring, maintaining, and troubleshooting Apple Mac and Windows devices.
• Understanding of maintaining a secure IT environment.
• Practical experience in debugging network connectivity problems.

Responsibilities

• Provide first-level technical support to all Centenary staff, students, and visitors.
• Rapidly learn and adapt to the organisational IT landscape to support research needs.
• Troubleshoot and resolve hardware, software, and network issues with minimal disruption to research activities.
• Assist with setup and induction of new starters, including work email and system login details.
• Monitor and maintain IT security and usage in compliance with Centenary policies.
• Triage, log, and resolve or escalate support tickets within service-level targets.
• Support end-user devices, including Mac and Windows computers, mobile devices, AV equipment, printers, and photocopiers.

Skills

Mac hardware

Windows hardware

Mac software

Windows software

IT security basics

Network debugging

Tools

VPN

Remote desktop

Job description

Centenary Institute is seeking a reliable Service Desk Officer to enable researchers by delivering seamless IT support and maintaining our IT landscape at the Camperdown site in Sydney.

You will work under the IT Manager, handling initial setup, day-to-day troubleshooting, account configurations, policy compliance, and escalation of complex issues to senior staff. Visa sponsorship is not offered; working rights in Australia are required.