IT Service Desk Officer

Talenza; Melbourne; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

6-month contract

Immediate start

Collaborative team

Microsoft technologies

Melbourne CBD location

Job summary

Talenza is seeking an IT Service Desk Officer for a 6-month contract in Melbourne CBD. You will provide frontline support across Windows, Microsoft 365, Teams, Intune and Active Directory, ensuring timely incident resolution and great user experience.

In this role you will assist with onboarding and device deployment, maintain documentation, and work with vendors when needed. The ideal candidate has strong troubleshooting and customer service skills and ITIL awareness.

Qualifications

• Previous experience in an IT Service Desk, Help Desk or Desktop Support role.
• Strong troubleshooting skills across Windows 10/11 and Microsoft 365 technologies.
• Experience supporting Active Directory, Entra ID, Teams and Intune environments.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple support requests effectively.
• IT qualifications and/or ITIL certification highly regarded.

Responsibilities

• Provide Level 1 IT support across hardware, software, mobile devices, Microsoft 365 and collaboration platforms.
• Log, manage and resolve incidents and service requests within agreed SLAs.
• Support user onboarding, offboarding, device deployment and account administration.
• Troubleshoot issues across Windows environments, Microsoft 365, Teams, Intune and Active Directory.
• Assist with hardware provisioning, asset management and system maintenance activities.
• Escalate and coordinate issues with internal teams and third-party vendors where required.
• Contribute to documentation, knowledge articles and continuous service improvement initiatives.

Skills

Windows 10/11

Microsoft 365

Active Directory

Intune

Teams

Troubleshooting

Customer service

Multitasking

ITIL certified

Education

IT qualifications

ITIL certification

Tools

Intune

Job description

6-Month Contract | Melbourne CBD

Our client is seeking an experienced IT Service Desk Officer to provide frontline technical support across a diverse Microsoft environment. This is an excellent opportunity for a customer-focused IT professional who enjoys resolving technical issues, supporting end users, and contributing to a high-performing technology team.

Key Responsibilities

• Provide Level 1 IT support across hardware, software, mobile devices, Microsoft 365 and collaboration platforms.
• Log, manage and resolve incidents and service requests within agreed SLAs.
• Support user onboarding, offboarding, device deployment and account administration.
• Troubleshoot issues across Windows environments, Microsoft 365, Teams, Intune and Active Directory.
• Assist with hardware provisioning, asset management and system maintenance activities.
• Escalate and coordinate issues with internal teams and third-party vendors where required.
• Contribute to documentation, knowledge articles and continuous service improvement initiatives.

About You

• Previous experience in an IT Service Desk, Help Desk or Desktop Support role.
• Strong troubleshooting skills across Windows 10/11 and Microsoft 365 technologies.
• Experience supporting Active Directory, Entra ID, Teams and Intune environments.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage multiple support requests effectively.
• IT qualifications and/or ITIL certification highly regarded.

What's on Offer

• 6-month contract opportunity
• Immediate start available
• Supportive and collaborative team environment
• Exposure to modern Microsoft technologies
• Melbourne CBD location with flexible working arrangements

If you're an IT support professional looking for your next contract opportunity and enjoy delivering exceptional customer service, we'd love to hear from you.