IT Service Desk Manager — Lead ITIL-Driven Support Team

NSW Health; Sydney; In loco; AUD 123.000 - 143.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work opportunities

Salary packaging

Accrued days off (ADOs)

Fitness passport

Employee assistance program (EAP)

Descrizione del lavoro

NSW Health's SCHN Service Desk Manager role is a temporary full-time position for 12 months, overseeing the service desk and desktop team to deliver Digital Health support aligned with business outcomes. The incumbent will lead staff development, ensuring customer-focused service and strong ITIL/ITSM adoption.

The role requires solid people management and excellent communication to maintain relationships with Digital Health customers and reports, with flexible work opportunities and salary

Competenze

• Tertiary qualifications in Information Technology, computing or a related discipline, or equivalent experience.

Mansioni

• Manage the service desk and desktop team to deliver Digital Health support aligned with business outcomes.
• Build and develop staff to deliver efficient customer-focused services.
• Utilise ITSM/ITIL principles to improve service delivery and operations.

Conoscenze

ITIL knowledge

ITSM

Leadership

Communication

Customer service

Project management

Formazione

Tertiary IT qualification or related discipline

Descrizione del lavoro

NSW Health's SCHN Service Desk Manager role is a temporary full-time position for 12 months, overseeing the service desk and desktop team to deliver Digital Health support aligned with business outcomes. The incumbent will lead staff development, ensuring customer-focused service and strong ITIL/ITSM adoption.

The role requires solid people management and excellent communication to maintain relationships with Digital Health customers and reports, with flexible work opportunities and salary