ICT Service Desk Manager – Flexible Work & Growth

Sydney Children's Hospitals Network; Sydney; On-site; AUD 123,000 - 143,000; Full time

Benefits offered by this job

Flexible work opportunities

Salary packaging and meal娱乐ment

Accrued days off (ADOs)

Fitness passport

Employee assistance program (EAP)

Job summary

The Sydney Children's Hospitals Network is seeking a Service Desk Manager to lead the service desk and desktop teams in delivering Digital Health support aligned with business outcomes and strategic initiatives. A foundational understanding of ITSM platforms and ITIL is required, with strong people management and communication skills to manage customer relationships and reports.

The role offers a 12-month temporary full-time contract, 38 hours per week, with a base salary range of 122,919 to

Qualifications

• Foundational understanding of ITSM platforms and ITIL.
• Strong people management and communication skills.

Responsibilities

• Manages the service desk and desktop team to deliver Digital Health support aligned with business outcomes and strategic initiatives.
• Builds, develops and integrates staff to deliver efficient, customer-focused services.

Job description

The Sydney Children's Hospitals Network is seeking a Service Desk Manager to lead the service desk and desktop teams in delivering Digital Health support aligned with business outcomes and strategic initiatives. A foundational understanding of ITSM platforms and ITIL is required, with strong people management and communication skills to manage customer relationships and reports.

The role offers a 12-month temporary full-time contract, 38 hours per week, with a base salary range of 122,919 to