Service Desk Analyst

Netwealth - See Wealth Differently (ASX:NWL); City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Melbourne office

Daily breakfast

End-of-trip amenities

Parental leave

Wellness program

Volunteer days

Employee resource groups

Job summary

Netwealth in Australia is seeking an IT Service Desk Analyst to join our hybrid IT team in Melbourne. You’ll provide hands-on support across Microsoft 365, Azure AD, Intune, Power Automate and Power Apps, and help colleagues with device setups and tech issues to keep the business running smoothly.

You’ll work with the IT Service Desk Coordinator and the broader IT group, triaging incidents, documenting work, and driving ongoing improvements to deliver a great tech experience across the

Qualifications

• Experience with Microsoft 365, Azure AD, RBAC.
• Familiarity with Microsoft Intune and modern device management.
• Knowledge of Power Automate and Power Apps.
• Troubleshooting across Windows, macOS, and mobile.
• Strong communication and a customer-first mindset.
• Experience building Surface, Dell, and Mac laptops.
• Knowledge of Active Directory fundamentals.
• Basic networking understanding (DNS, DHCP, VPN, Wi-Fi).

Responsibilities

• Provide hands-on IT support across Azure AD, Intune, Power Automate and Power Apps.
• Configure and set up Surface, Dell, and Mac laptops.
• Troubleshoot hardware, software, network, and access issues.
• Resolve incidents and service requests in line with SLAs.
• Triage, prioritise and escalate tickets.
• Maintain accurate records in the ITSM system.
• Assist with hybrid meeting room tech and AV setups.

Skills

Microsoft 365

Azure AD

RBAC

Intune

Power Automate

Power Apps

Windows

macOS

mobile

Active Directory

DNS

DHCP

VPN

Wi‑Fi

Customer service

Job description

About Netwealth

Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses.

Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful.

If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth.

The opportunity

Technology is central to how our people at Netwealth work, connect, and succeed. As our next IT Service Desk Analyst, you’ll play a key role in making sure everything runs smoothly, supporting colleagues, solving problems, and helping shape a great tech experience across the organisation.

You’ll work closely with our IT Service Desk Coordinator and the broader IT team, contributing to daily operations while continuously improving how we deliver support.

Technical Support & Service Delivery

• Provide hands‑on support across Azure RBAC, Microsoft Intune, Power Automate and Power Apps
• Build and configure Surface, Dell, and Mac laptops
• Troubleshoot hardware, software, network, and access issues
• Resolve incidents and service requests in line with SLAs

Service Desk Operations

• Triage, prioritise, and escalate tickets
• Keep accurate records in our ITSM system
• Suggest improvements to enhance the user experience

Collaboration & Continuous Improvement

• Support project work and operational tasks
• Share insights to help refine processes
• Assist new starters with device setup and system basics
• Support meeting room AV setups and hybrid meeting tech

About You

You’re someone who blends technical confidence with a warm, supportive approach. You enjoy helping others and staying one step ahead of problems.

You bring:

• Expertise with Microsoft 365, Azure AD, RBAC
• Knowledge of Microsoft Intune and modern device management
• Familiarity with Power Automate and Power Apps
• Troubleshooting skills across Windows, macOS, and mobile
• Strong communication and a customer‑first mindset
• Experience building Surface, Dell, and Mac laptops
• Knowledge of Active Directory fundamentals
• Basic networking understanding (DNS, DHCP, VPN, Wi‑Fi)

Life At Netwealth

At Netwealth, we believe a fulfilling career is built on growth, balance, and belonging. Our people are our greatest strength, and we’re committed to supporting you at every stage of life because when you thrive, so do we.

We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you’re in, you’ll enjoy working from one of our modern, thoughtfully designed spaces across Australia – including our state‑of‑the‑art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you’ll also enjoy perks like end‑of‑trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development, including;

• Family-friendly support: Paid parental leave and a fully funded school holiday program
• Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services
• A vibrant culture: social events, trivia nights, and corporate sports
• Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group
• Community Impact: Paid volunteering and our Netwealth Impact Group

We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work.