IT Service Desk Analyst (6-Month FTC) - Flexible & Growth

Capricorn; Sydney; Presencial; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

14 weeks parental leave

Two additional days of paid leave

Wellbeing, fitness and lifestyle perks

Learning and development opportunities

Other benefits like salary continuance

Descripción de la vacante

Capricorn is seeking two IT Service Desk Analysts for six-month fixed-term contracts, one based in Perth and one in Sydney. You will be the first point of contact for hardware, software and access issues, guiding users and documenting solutions to improve support processes.

Ideal candidates bring a service-focused approach and strong communication skills, with IT OS, software and networking knowledge. Flexible working arrangements and development opportunities are offered.

Formación

• Strong customer service skills with clear communication.
• Technical understanding of operating systems, software, networking and hardware.
• Ability to document solutions and contribute to knowledge articles.

Responsabilidades

• Be the first point of contact for IT incidents and requests.
• Track and manage requests using ITSM tools; provide guidance to users.
• Identify recurring issues and suggest process improvements.

Conocimientos

Customer service

Technical aptitude

Documentation

Collaboration

Problem solving

Educación

IT/CS degree

Certifications (CompTIA A+, ITIL)

Descripción del empleo

Capricorn is seeking two IT Service Desk Analysts for six-month fixed-term contracts, one based in Perth and one in Sydney. You will be the first point of contact for hardware, software and access issues, guiding users and documenting solutions to improve support processes.

Ideal candidates bring a service-focused approach and strong communication skills, with IT OS, software and networking knowledge. Flexible working arrangements and development opportunities are offered.