IT Service Desk

Beaumont People; Sydney; On-site; AUD 39,000 - 55,000; Full time

Job summary

Beaumont People is working with a Charity in the Sydney CBD to appoint an IT Service Desk Engineer (Level 1) for a 4–8 week temporary role covering staff holidays. The successful candidate will deliver frontline IT support focused on Microsoft 365, Exchange Online, Entra and the ITIL framework.

You will handle high-volume inquiries in a structured desk environment with strong communication, prioritisation and attention to detail.

Qualifications

• Proven ability to manage high-volume Service Desk enquiries efficiently.
• Experience in a structured IT Service Desk environment.
• Good communication skills, verbal and written.
• Ability to prioritise and multi-task.
• Accuracy and attention to detail.
• Be available immediately for the next 4-8 weeks.

Responsibilities

• Provide IT support focusing on Microsoft 365, Exchange Online, Entra and ITIL.
• Handle high-volume Service Desk enquiries.
• Work within a structured IT Service Desk environment.
• Communicate effectively, both verbally and in writing.
• Prioritise and multi-task to meet service levels.
• Available immediately for 4–8 weeks.

Skills

High-volume service desk

ITIL framework

Microsoft 365

Exchange Online

Entra

Job description

A Charity in the Sydney CBD is seeking a proactive and customer-focused IT Service Desk Engineer (Level 1) to join them for a 4 – 8 week temporary role to cover staff holiday absence.

This position is responsible for providing exceptional IT support to their employees, with a focus on Microsoft 365, Exchange Online, Entra and the ITIL Framework.

To apply for the role you will have:

• Proven ability to manage high-volume Service Desk enquiries efficiently.
• Experience in a structured IT Service Desk environment.
• Good communication skills, verbal and written.
• Ability to prioritise and multi-task.
• Accuracy and attention to detail.
• Be available immediately for the next 4-8 weeks.

A Charity in the Sydney CBD is seeking a proactive and customer-focused IT Service Desk Engineer (Level 1) to join them for a 4 – 8 week temporary role to cover staff holiday absence.

This position is responsible for providing exceptional IT support to their employees, with a focus on Microsoft 365, Exchange Online, Entra and the ITIL Framework.

To apply for the role you will have:

• Proven ability to manage high-volume Service Desk enquiries efficiently.
• Experience in a structured IT Service Desk environment.
• Good communication skills, verbal and written.
• Ability to prioritise and multi-task.
• Accuracy and attention to detail.
• Be available immediately for the next 4-8 weeks.