IT Service Delivery Specialist

Townsville Catholic Education; Townsville City; On-site; AUD 90,000 - 103,000; Full time

Benefits offered by this job

Annual Leave with 17.5% loading

Long service leave after 7 years

Job summary

Townsville Catholic Education in Townsville, Queensland, invites applications for a Service Delivery Specialist to support reliable, high‑quality IT services across our school network. In this hands‑on role, you’ll troubleshoot complex issues, monitor system performance, and ensure students and staff stay connected and supported.

Working within a collaborative ITS team, you’ll contribute to projects that improve digital environments, manage competing priorities with accuracy, and uphold safety

Responsibilities

• Troubleshoot complex IT issues and support system performance across the school network.
• Deliver reliable, high-quality IT services for students and staff.
• Collaborate with the ITS team on projects to enhance digital environments.
• Manage competing priorities in a busy environment while maintaining accuracy.

Job description

$89,525 - $102,735 a year

Full time, Permanent

1d ago , from Diocese of Townsville Catholic Education

Salary Range:$89,525 - $102,735 pending experience + Superannuation

Play a key role in delivering reliable, high-quality IT services.

We’re seeking a proactive and solutions-focused Service Delivery Specialist to support the delivery of reliable, high-quality IT services across our school network. In this hands-on role, you’ll apply your technical expertise to troubleshoot complex issues, support system performance, and ensure our students and staff stay connected and supported.

Working as part of a collaborative ITS team, you’ll play a key role in maintaining systems, improving service delivery, and contributing to projects that enhance digital environments within our western schools.

You’ll be a tech‑savvy problem solver who thrives on keeping systems running smoothly. With proven experience in IT support and infrastructure, you’ll bring strong troubleshooting skills, sound judgement and the ability to manage competing priorities in a busy environment.

You’ll have well‑developed interpersonal and communication skills, enabling you to engage with a diverse range of stakeholders. Highly organised and detail-oriented, you’ll manage competing priorities while maintaining accuracy and delivering high‑quality outcomes.

Townsville Catholic Education has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all staff. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults‑at‑risk.

For more information, please review the fullposition description.

Applications closeFriday 2nd October.

About us

Townsville Catholic Educationprovides a supportive, flexible working environment where care for the individual is an important part of our ethos. We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission.

We value your hard work and dedication, and we’re proud to offer a range of benefits designed to support you both professionally and personally:

• Annual Leave at 17.5% leave loading
• Access to long service leave after 7 years of continuous service