It Service Delivery Specialist

Unisys; Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Unisys seeks a Service Delivery Coordinator in Australia to triage ICT incidents, manage service requests and coordinate across COE, Field Engineers and specialist teams. You will ensure clear information, escalation when needed, and adherence to SLAs while handling a high volume of tickets.

The role requires strong communication, attention to detail and experience in ICT service delivery. Onsite work within a distributed national team is expected, with a proactive focus on process.

Qualifications

• Experience in ICT service delivery.
• Ability to triage ICT incidents and manage requests.
• Strong coordination and communication abilities.

Responsibilities

• Triage ICT incidents and service requests.
• Coordinate across COE, Field Engineers and specialist teams.
• Ensure clear information flow, escalation where required and adherence to SLAs.

Skills

Communication skills

Attention to detail

ICT service delivery

Tools

Ticketing systems

Job description

Unisys is seeking a Service Delivery Coordinator in Australia to triage ICT incidents, manage service requests and coordinate across COE, Field Engineers and specialist teams. You will ensure clear information, appropriate escalation, and adherence to SLAs while handling a high volume of tickets.

The role requires strong communication, attention to detail and experience in ICT service delivery. Onsite work within a distributed national team is expected, with a proactive focus on process