Junior IT Service Management Analyst

Unisys; City of Melbourne; On-site; AUD 60,000 - 76,000; Full time

Job summary

Unisys is seeking an entry-level ITSM-focused candidate in Australia to support service management activities. The role emphasizes helping ensure the right people perform the right tasks at the right time, with a focus on customer service and process discipline.

The ideal candidate will demonstrate interest in IT, familiarity with ITIL concepts, and the ability to work well in a team while managing multiple tasks in a structured environment.

Qualifications

• Interest in Information Technology and Service Management.
• Basic understanding of ITIL principles and ITSM processes.
• Strong organizational and administrative skills.
• Excellent written and verbal communication.
• Ability to manage multiple tasks and priorities.
• Strong attention to detail and customer service.
• Ability to work effectively within a team environment.

Skills

Interest in IT/ITSM

ITIL basics

Organization skills

Communication skills

Multitasking

Attention to detail

Teamwork

Tools

ServiceNow

Job description

Unisys is seeking an entry-level ITSM-focused candidate in Australia to support service management activities. The role emphasizes helping ensure the right people perform the right tasks at the right time, with a focus on customer service and process discipline.

The ideal candidate will demonstrate interest in IT, familiarity with ITIL concepts, and the ability to work well in a team while managing multiple tasks in a structured environment.