IT Service Delivery Manager

Benmax; Canberra; On-site; AUD 130,000 - 170,000; Full time

Job summary

Benmax, a Canberra-based leader in mechanical services, is seeking an IT Delivery Lead to command the delivery and operational performance of IT services and end-user support across the business. You will translate ICT strategy into practical solutions, build a capable team, manage vendors, oversee Microsoft 365, identity, networking, backups, and telephony, and own cyber security posture.

You will report on performance and costs, drive improvements, and plan technology projects and system

Qualifications

• Minimum five years' IT experience with at least two in service delivery leadership.
• Tertiary IT qualification.
• Experience in IT procurement, licensing and vendor management.
• Proficiency in Microsoft 365, Windows and cloud environments.
• Knowledge of cyber security fundamentals including the ACSC Essential Eight.
• Strategic mindset with readiness to contribute at an operational level when required.
• Strong communication skills for non-technical stakeholders.

Responsibilities

• Lead the delivery and operational performance of IT services and end-user support across Benmax.
• Build and develop a team that delivers exceptional service and supports broader goals.
• Manage relationships with vendors, carriers, MSPs and group IT teams.
• Oversee core platforms including Microsoft 365, identity and access management, networking, Wi-Fi, backups and telephony.
• Own our cyber security posture, including endpoint protection, MFA, patching and incident response.
• Manage the full lifecycle of technology assets, from procurement through upgrades and support.
• Set up governance with policies, procedures, documentation and service agreements.
• Report on performance and cost, and drive improvements.
• Plan and deliver technology projects and system integrations, keeping them within scope and on track.
• Manage incidents and disruptions when they happen, coordinating response and keeping people informed.

Skills

IT leadership

Vendor management

Cyber security fundamentals

Communication skills

Strategic mindset

Education

Relevant IT qualification

Tools

Microsoft 365

Windows

Cloud environments

Networking

Endpoint management

Job description

Benmax is one of Australia's most experienced mechanical services and HVAC businesses. Founded in Canberra more than 40 years ago, we design, construct, manufacture and maintain complex heating, ventilation, air conditioning and cooling systems for some of the country's most significant buildings and institutions. Today we are scaling rapidly into AI infrastructure, manufacturing advanced cooling systems for a new generation of data centres.

What you'll be doing

You’ll Lead The Delivery And Operational Performance Of IT Services And End-user Support Across Benmax, Translating Our ICT Strategy Into Practical, Working Solutions. Day To Day, That Means

• Building and developing a team that delivers exceptional service and supports the company's broader goals
• Managing relationships with vendors, carriers, managed service providers and group IT teams, keeping cost, performance and communication on track
• Overseeing core platforms including Microsoft 365, identity and access management, networking, Wi-Fi, backups and telephony
• Owning our cyber security posture, including endpoint protection, MFA, patching and incident response
• Managing the full lifecycle of technology assets, from procurement through to upgrades and support
• Setting up the governance that keeps everything running smoothly: policies, procedures, documentation and service agreements
• Reporting on performance and cost, and driving the improvements that come out of it
• Planning and delivering technology projects and system integrations, keeping them within scope and on track
• Managing incidents and disruptions when they happen, coordinating the response and keeping people informed

What you'll bring

• Minimum five years' experience in IT, including two years in a service delivery leadership capacity
• Relevant tertiary qualification in IT
• Demonstrated experience in IT procurement, licensing and vendor management
• Proficiency across Microsoft 365, Windows, cloud environments, networking and endpoint management
• Sound knowledge of cyber security fundamentals, including the ACSC Essential Eight
• Strategic mindset, coupled with a readiness to contribute at an operational level when required
• Strong communication skills, with the ability to convey technical concepts clearly to non-technical stakeholders

Experience in construction, engineering, manufacturing or another multi-site, field-based industry is a bonus, as is experience integrating IT environments after an acquisition or within a group structure. Industry certifications (Microsoft, ITIL, CompTIA, networking or security) will also work in your favour.