IT Services Manager

McGibbon Consulting; Perth; On-site; AUD 110,000 - 150,000; Full time

Job summary

McGibbon Consulting is seeking an IT Services Manager for a well-recognised healthcare services client. The role leads a team delivering Desktop, EUC and site support across multi-site locations in the Perth metro, with on-site presence in Osborne Park.

You will define operating rhythms, manage performance metrics and SLAs, and partner with clinical and non-clinical stakeholders to ensure reliable IT service delivery and continuous improvement.

Qualifications

• Significant experience in IT Service Management across the full lifecycle.
• Experience supporting technology services across complex environments.
• Ability to build relationships and align technology with user needs.
• People-focused leadership, collaboration and coaching.
• Technical expertise in MS operating environment, EUC and hardware/workplace technologies.
• ITIL service management knowledge.
• Experience with ticketing systems.

Responsibilities

• Defining the operating rhythm, setting expectations and leading the team to deliver service excellence.
• Overseeing the team to deliver desktop and EUC support across multi-site locations.
• Managing key operational performance metrics and SLAs, with reporting to the Head of Service Delivery.
• Facilitating seamless delivery of workplace technology initiatives.
• Fostering positive relationships with stakeholders, acting as escalation point.
• Operating with a continuous improvement mindset and contributing to processes that enhance user experience.
• Managing the planning, acquisition, maintenance and renewal of technology infrastructure assets.
• IT Vendor Management.

Skills

IT Service Management

Stakeholder engagement

Leadership

ITIL knowledge

Ticketing systems

Tools

MS Windows OS

Job description

Our client is a well-recognised global leader in diagnostic and healthcare services. Technology plays a major part in enabling the delivery of our clients services at a clinical and non-clinical level. This is a dynamic and interesting environment where innovation and service excellence come together.
The IT Services Manager is a key and critical role, delivering across multi-site operations. As a natural leader, you will provide guidance and oversight to a team supporting Desktop, EUC and Site support activities. Leveraging your relationship management skills, you’ll engage with a range of internal stakeholders, build trusted partnerships and delivering a reliable service to the end user.
Your responsibilities will include:

• Defining the operating rhythm, setting expectations and leading the team to deliver service excellence
• Overseeing the team to deliver hard and soft IT services including Desktop Support and EUC support across multi-site locations
• Managing key operational performance metrics and SLAs, with reporting up to the Head of Service Delivery
• Facilitating the seamless delivery of workplace technology initiatives
• Fostering positive and collaborative working relationships with key stakeholders (clinical and non-clinical), acting as the escalation point
• Operating with a continuous improvement mindset, contributing to initiatives and processes that enhance the user experience
• Managing the planning, acquisition, maintenance and renewal of technology infrastructure assets
• IT Vendor Management

The ideal candidate will bring:

• Significant experience coming from an IT Service Management role working across the full lifecycle
• Experience supporting technology services across complex environments
• The ability to build relationships, adept at cultivating productive partnerships and aligning technology services with user needs
• A people focused leaderships style, empowering and building the capability of their through collaboration and coaching, fostering a culture of accountability, continuous improvement and service excellence
• Technical expertise in a MS operating environment as well as EUC and hardware/workplace technologies
• ITIL service management knowledge
• Sound experience with ticketing systems

You’ll be part of a connected national team of leaders, with your efforts and those of your team contributing to broader business objectives. It’s a unique blend of people leadership and IT service management.
This is a role which requires on-site presence and the ability to work across predominately Perth metro based locations. Your main base will be Osborne Park.