IT Service Continuity Manager

Datacom; Sydney; Hybrid; AUD 125,000 - 130,000; Full time

Benefits offered by this job

Social events

Remote working

Flexi-hours

Professional development courses

Job summary

A major technology services provider in Sydney is seeking an IT Service Continuity Manager responsible for managing customer continuity requirements and ITSCM services. The role involves leading disaster recovery teams, ensuring compliance, and building strong customer relationships. Candidates should have over 5 years of experience in IT and a background in various technologies. This position offers a dynamic work environment with flexibility in work arrangements.

Qualifications

• Experience with both mainframe and client/server technologies.
• Expert knowledge of relevant information systems and technologies.
• Strong stakeholder and customer engagement skills.

Responsibilities

• Manage the continuity requirements and ITSCM Services.
• Lead Disaster Recovery teams and coordinate plans.
• Ensure compliance with relevant legislation and insurance.

Skills

Customer relationship building

Verbal communication

Written communication

Networking

Education

5+ years of experience in commercial IT

Tools

Information systems

Databases

Networking technologies

Operating systems

Job description

IT Service Continuity Manager

1 day ago Be among the first 25 applicants

This range is provided by Datacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$125,000.00/yr - A$130,000.00/yr

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About The Role (your Why)

As the IT Service Continuity Manager, you will be responsible for managing the customers' continuity requirements and IT Service Continuity Management (ITSCM) Services.In this role, you will ensure the delivery of value to our customers and internal stakeholders through high-quality customer delivery of ITSCM Services, with the goal of Disaster Recovery readiness aligned with the customers' Service Continuity Plans.

This role is preferably based in proximity to our Canberra, Melbourne or Sydney Office. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to existing customer requirements which require AGSVA clearances, you must be an Australian Citizen to be eligible for this role (current AGSVA Baseline or NV1 Clearances is highly desirable, with the ability to obtain required).

What You'll Do

As an IT Service Continuity Manager working as part of our ITSCM Practice, you will be focused on:

• Leading Disaster Recovery teams in assessing, developing, coordinating and communicating recovery environment requirements and plans for our customers.
• Ensuring Disaster Recovery plans align with relevant legislation and organisational insurance requirements.
• Identifying recovery requirements for new applications and systems. Managing implementation of recovery and availability techniques and technologies and reviewing periodically for ongoing validity.
• Maintaining monthly status reporting, plans, and other Disaster Recovery documentation.
• Leading and representing the ITSCM service on behalf of Datacom to your customers.
• Delivering high quality ITSCM services ensuring compliance with relevant Customer and Datacom policies, processes, and procedures.
• Ensuring all stakeholders adhere to the relevant processes in line with customer requirements and Best Practices
• Support customer Business Continuity and ITSCM projects as required.
  
  

What You Will Bring

• 5+ years of experience in commercial IT, with a background in both mainframe and client/server technologies.
• Thorough, expert knowledge of information systems, operating systems, databases and networking.
• Excellent customer relationship building and management skills with the ability to network and develop productive relationships with customers, stakeholders and suppliers.
• Strong verbal and written communication skills with a wide variety of stakeholders.
  
  

We are an agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations and Primary and Secondary Education

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