IT Projects Officer

Oxworks; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Oxworks is seeking an IT Projects Officer to deliver technology-enabled projects powering our eCommerce and digital growth. You’ll plan, coordinate with developers and partners, and run a high-volume project slate focused on delivering value across website, Trade App, kiosks and IT systems.

You’ll use LEAN approaches to continuously improve processes, track progress, and report outcomes to senior leadership, driving adoption and measurable benefits for the business.

Qualifications

• Proven track record delivering multiple business or technology projects.
• Experience with eCommerce platforms and digital systems, UX/UI principles.
• Experience coordinating developers and third-party vendors; able to manage partners.
• Strong communication with senior stakeholders and financial acumen.
• Current driver’s license.

Responsibilities

• Build a detailed plan for every project with actions, timelines, milestones and resources.
• Coordinate developers and third-party partners to deliver eCommerce, IT and business system projects on time and on budget.
• Maintain a master Work in Progress scheduler to track status of projects.
• Communicate project purpose, progress, risks and outcomes to stakeholders and SMT.
• Support UX/UI reviews, customer journey mapping and user testing to improve digital experience.
• Drive rollout and adoption of new systems and tools across the business.
• Collect and analyse operational data to inform decisions and report on performance.
• Champion LEAN tools such as Kaizen, 5S, Value Stream Mapping and Root Cause Analysis.
• Produce a monthly report of continuous improvement opportunities with financial impact.

Skills

Project management

Stakeholder communication

UX/UI understanding

Lean / continuous improvement

Education

IT/Business/PM qualification

Tools

SAGE

MS Office

Job description

Do you love getting technology projects over the line and seeing them change how a business works? Oxworks is looking for an IT Projects Officer to help deliver the projects that power our next stage of eCommerce and digital growth.

You'll plan, coordinate and deliver a high volume of technology-enabled projects across the business, with a strong focus on eCommerce: our website, new Trade App and self-service Kiosks, plus the IT systems behind our operations. You'll keep developers, technology partners and our new digital team (E-Commerce Developer, UX/UI Designer, SEO Content Specialist and Digital Content Creator) connected, track and delivering.

What You'll Do:

• Build a detailed plan for every project, setting out actions, timelines, milestones and resourcing against an agreed delivery date.
• Coordinate developers and third-party technology partners to deliver eCommerce, IT and business system projects on time, on budget and to quality.
• Maintain a master Work in Progress scheduler so everyone can see the status of current and upcoming projects.
• Communicate project purpose, progress, risks and outcomes clearly to stakeholders and the Senior Management Team.
• Support UX/UI reviews, customer journey mapping and user testing to improve the digital experience.
• Drive the rollout and long-term adoption of new systems and tools, so they're embraced by users and deliver real benefits.
• Collect and analyse operational data to inform decisions, measure impact and report on project performance.
• Champion LEAN tools such as Kaizen, 5S, Value Stream Mapping and Root Cause Analysis across eCommerce, IT, HR, Operations and Production.
• Produce a monthly report of continuous improvement opportunities, quantifying the business and financial return.

About You:

• You have a proven track record delivering multiple business or technology projects.
• You've supported eCommerce platforms and digital systems, and you understand UX/UI principles and customer experience design.
• You've worked with software developers and third-party vendors and know how to keep them accountable.
• You're an exceptional communicator and relationship builder who can influence senior decision-makers.
• You're action-oriented, great at juggling priorities, and bring strong financial and business acumen.
• You're confident with MS Office; experience with SAGE is a bonus.
• Experience with LEAN or continuous improvement methods is highly sought after.
• A qualification in IT, Business, Project Management or a related field is desirable.
• You hold a current driver's licence.

Why Join Oxworks?

At Oxworks, you'll be part of a high-energy team driving an ambitious and growing brand. You'll sit at the centre of our digital transformation, with visibility across every part of the business and the backing of the Senior Management Team. We value creativity, collaboration and continuous improvement, and we're committed to helping you grow your skills along the way.