IT Operations Engineer — Hybrid, Endpoint Support & Automation

Zip Co; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid leave

Parental leave

Family support

Mental health support

Wellbeing allowance

Volunteer days

Product discounts

Job summary

Zip Co in Melbourne is seeking an IT Operations Engineer to deliver Level 2 support across Corporate IT services and workplace technology. You will contribute to end-to-end small to mid IT projects and collaborate with a Melbourne-based team in the CBD office three days a week.

In this hands-on role you’ll manage incidents and service requests, administer Microsoft 365, Google Workspace, Entra ID, Intune and Jamf, and write scripts to automate repetitive tasks.

Qualifications

• Experience supporting enterprise IT environments across Windows, macOS and cloud-based workplace technologies.
• Hands-on experience with Google Workspace, Microsoft 365, Entra ID, Intune and Jamf.
• Experience automating operational tasks using PowerShell, Python or Bash.
• Experience using AI-assisted tools to improve troubleshooting, scripting, documentation and service delivery.
• Strong troubleshooting skills across endpoints, identity, collaboration tools and enterprise applications.
• Hands-on experience with IT service management platforms such as Jira Service Management or ServiceNow.

Responsibilities

• Provide Level 2 support for incidents, service requests and technical escalations.
• Be the primary in-person contact for Service Desk in the Melbourne office.
• Administer and support workplace technologies including Microsoft 365, Google Workspace, Entra ID, Intune, Jamf.
• Develop scripts, automations and AI-assisted workflows to improve efficiency and reduce manual work.
• Troubleshoot recurring issues and implement sustainable solutions.
• Deliver small to medium IT projects from planning through implementation.
• Coordinate vendors, stakeholders and internal teams to deliver workplace technology initiatives.
• Create and maintain technical documentation, knowledge articles and standard operating procedures.

Skills

Windows

macOS

Cloud workplace tech

PowerShell

Python

Automation scripting

Tools

Google Workspace

Microsoft 365

Entra ID

Intune

Jamf

Job description

Zip Co in Melbourne is seeking an IT Operations Engineer to deliver Level 2 support across Corporate IT services and workplace technology. You will contribute to end-to-end small to mid IT projects and collaborate with a Melbourne-based team in the CBD office three days a week.

In this hands-on role you’ll manage incidents and service requests, administer Microsoft 365, Google Workspace, Entra ID, Intune and Jamf, and write scripts to automate repetitive tasks.