IT Officer

Crown Resorts Limited; Melbourne; Vor Ort; AUD 60.000 - 85.000; Vollzeit

Zusammenfassung

Crown Resorts in Melbourne is seeking an IT Officer to join our IT Operations team, delivering critical Level 2 support across casino, hotel and corporate environments. You will manage incidents and service requests, maintain IT systems, and collaborate with senior technical teams to keep services running 24/7.

This role suits a proactive, customer-focused IT professional with 1–4 years' experience, strong Windows/M365 knowledge, Azure AD/Entra ID, and hands-on networking.

Qualifikationen

• 1–4 years' experience in IT Support or IT Operations.
• Experience in a large multi-site or 24/7 environment is preferred.
• Strong knowledge of Windows, Microsoft 365, Entra ID/Azure AD, networking basics.
• Experience with Intune-managed devices and ticketing systems like ServiceNow.

Aufgaben

• Provide Level 2 IT support for hardware, software, networking and end-user technology issues.
• Manage incidents and service requests through ServiceNow within SLAs.
• Troubleshoot Microsoft 365, Windows devices, identity management and networking.
• Escalate complex incidents with documentation and handover notes.
• Support user onboarding, offboarding and access management processes.
• Assist with device deployment, configuration and lifecycle management.
• Perform routine monitoring, maintenance and health checks across systems.

Kenntnisse

IT Support

Customer focus

Communication skills

ServiceNow ticketing

Ausbildung

Diploma or Degree in Information Technology

Tools

Microsoft 365

Microsoft Entra ID / Azure AD

Intune

Windows environments

TCP/IP, DNS, DHCP

VPN

Wi-Fi

ServiceNow

Jobbeschreibung

Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

About the Role

We're currently seeking an IT Officer to join our IT Operations team in Melbourne, providing critical Level 2 support across our casino, hotels and corporate environments. As an IT Officer, you'll play a key role in ensuring Crown's technology services operate smoothly across a complex 24/7 environment. You'll provide Level 2 technical support, manage incidents and service requests, maintain IT systems and infrastructure, and work closely with senior technical teams to resolve issues impacting our business and guests. This role is ideal for an IT professional who enjoys troubleshooting, thrives in a fast-paced operational environment, and is passionate about delivering exceptional customer service.

What You'll Be Doing

• Providing Level 2 support for hardware, software, networking and end-user technology issues.
• Managing incidents and service requests through ServiceNow, ensuring tickets are resolved within agreed service levels.
• Troubleshooting and resolving issues relating to Microsoft 365, Windows devices, identity management and networking.
• Escalating complex incidents to specialist teams with comprehensive documentation and handover notes.
• Supporting user onboarding, offboarding and access management processes.
• Assisting with device deployment, configuration and lifecycle management.
• Performing routine monitoring, maintenance and health checks across systems and infrastructure.
• Supporting backup operations, patching activities and change implementations.
• Maintaining strong ticket ownership and ensuring incidents are actively managed through to resolution.

About You

You'll be a proactive and customer-focused IT professional who can balance technical troubleshooting with excellent stakeholder communication.

To be successful, you'll bring:

• 1-4 years' experience in IT Support, Service Desk, Desktop Support or IT Operations.
• Experience working within a large, multi-site or 24/7 operational environment.
• Strong knowledge of: Windows environments Microsoft 365 Microsoft Entra ID (Azure AD) Core networking concepts including TCP/IP, DNS, DHCP, VPN and Wi-Fi Experience supporting Microsoft Intune-managed devices.
• Strong troubleshooting, prioritisation and problem-solving skills.
• The ability to manage competing priorities and work effectively against SLAs.
• Excellent written and verbal communication skills.
• Diploma, Degree or equivalent experience in Information Technology or a related discipline.
• Desirable Microsoft certifications (MD-102, MS-102 or AZ-104) ITIL Foundation CCNA Security+

Additional Requirements

• Ability to obtain and maintain the required Casino Employee Licensing and probity clearances.
• Willingness to work a rotating roster, including weekends and public holidays when required.
• Applicants must have full working rights in Australia.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Community

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Stay Connected

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what's happening at Crown. We'll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning.

It's a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.