IT Manager (Systems & Applications)

IPCI AUSTRALIA PTY LTD; North Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Private health allowance

Health & wellbeing leave

Salary sacrifice schemes

Volunteer day

Job summary

IPC International is seeking an IT Manager (Systems & Applications) to lead the evolution, security, and optimisation of our digital workplace environment across international operations.

You will set the roadmap for modern desktop tools, champion cybersecurity, manage key technology partners, and drive measurable improvements in colleagues’ experience and productivity.

Qualifications

• Strong understanding of modern desktop and digital workplace technologies.
• Solid risk management knowledge, especially in cybersecurity and data protection.
• Experience managing suppliers and external partners to deliver high-value services.
• Collaborative approach with cross-time-zone stakeholders.

Responsibilities

• Lead digital workplace products and cybersecurity roadmap.
• Define and maintain IPCI's cyber policy, standards, and procedures.
• Manage technology partners and supplier relationships to deliver value.
• Drive improvements to digital services and colleague experience.

Skills

Digital workplace

Cybersecurity

Vendor management

Stakeholder leadership

Strategic planning

Job description

Are you passionate about modern workplace technology, cybersecurity, and creating exceptional digital experiences for employees? We're looking for an IT Manager (Systems & Applications) to lead the evolution, security, and ongoing optimisation of our digital workplace environment.

In this role, you will be a lead for our digital workplace products, ensuring colleagues across the business have access to secure, innovative, and effective technologies that enable them to do their best work. You will drive the roadmap for workplace technologies, champion cybersecurity, manage key technology partners, and ensure our digital services deliver real value to the organisation.

This is an exciting opportunity to play a key role in shaping the future of digital working within a growing international organisation. You'll have the autonomy to define and deliver the strategy, introduce innovative technologies, strengthen cybersecurity capabilities, and deliver meaningful improvements to the colleague experience.

What you'll be doing

As our IT Manager of Systems & Applications, you will:

• Be the digital workplace technical expert for designated products: Modern Desktop/Productivity Applications including collaboration tools, Cyber and Service Management
• Ensuring IPCI possess optimal capability for designated products, to meet corporate goals, via undertaking routine industry horizon scanning to maintain enhancement backlogs
• Defining & maintaining IPCI’s cyber policy, strategy, setting standards & procedures, in conjunction with internal support teams
• Ensuring IPCI technology services and its data are safe & secure, through effective deployment of cyber technology, methodologies, procedures & controls
• Ensuring that all cyber incidents are managed effectively, with minimal reputation damage and that IPCI follows appliable cyber legislation in each region it operates
• Driving a ‘cyber aware’ culture across IPCI’s workforce and external partners, leveraging IT Support Analysts in region
• Establishing & maintaining IPCI’s digital workplace colleague service management framework, including deployment of appropriate tooling, procedures & controls
• Ensuring new product capability is optimally deployed & embedded, via effective partner execution, including articulating clear specifications & acceptance criteria
• Championing initiation of digital programmes for large-scale change to digital workplace technology

About you

You will be a strategic and forward-thinking technology professional who is passionate about delivering exceptional digital experiences for colleagues.

You will bring:

• A strong understanding of modern desktop and digital workplace technologies
• The ability to balance long-term planning with practical execution, ensuring technology solutions and security support both current business objectives and future growth
• A solid understanding of risk management, particularly in relation to cybersecurity, data protection and service continuity
• Confidence in managing suppliers and external partners to deliver high-quality services, innovation and value for money
• A collaborative approach, with a focus on driving continuous improvement
• The ability to collaborate effectively with colleagues and stakeholders across different time zones, with the flexibility to adapt working hours where required to support engagement with global stakeholders

We believe joining a new company can be daunting; we support everyone who has chosen IPC International to develop their career, with:

• A structured onboarding programme.
• Time with the senior leadership team, as well as your colleagues and our Culture Champions.
• Training programmes to develop your skills and ways of working, focusing on feedback and management of work.
• Excellent benefits package including private health allowance, 5 additional days of health & wellbeing leave, salary sacrifice schemes.
• One volunteer day a year to work with your chosen charity.
• Recognition award schemes and a Summer and Winter event each year

We actively support diversity, equity and inclusion and make sure that our employees are valued and treated with dignity and respect. We encourage everyone in our business to reach their potential.

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

• We are empowered- we have the freedom to make a difference together.
• We collaborate- we trust and depend on each other. We contribute. We succeed together.
• We deliver on our commitments- we deliver on our commitments together, individually, today and tomorrow.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.