Desktop Support Officer -Brisbane, Queensland, Australia

Axiom Technologies; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

Axiom Technologies is seeking an experienced Desktop Support Officer to join our Brisbane team. You will provide on-site and on-call support for end users, handle incidents, and coordinate with multiple technical groups to resolve issues with Windows, Office, and cloud apps.

Ideal candidates have 5+ years in Level 2/3 desktop support, strong AD/PowerShell skills, and experience with SCCM, Exchange, and MS Office. The role requires excellent communication and a proactive, customer-focused mindset.

Qualifications

• 5+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rdparty applications like Microsoft, Java and Adobe
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is a must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end-user systems.
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network-related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps.
• Good Understanding of ITIL concepts & ticketing tools.
• Accurately document all work performed through the ticketing system, including details.

Responsibilities

• Coordinate, from simple activities to complex plans, end-user desktop support.
• Provide on-site/on-call assistance to end users in a timely and accurate fashion.
• Troubleshoot and identify root causes for performance issues and hardware failures.
• Collaborate with MS Outlook app owner to resolve issues.
• Document all work and ticket details in the ITSM system.

Skills

Active Directory

PowerShell

MS Office

Troubleshooting

Customer service

Ticketing tools

Intune/MDM

Education

MCITP (Desktop)

CompTIA A+

MOS Certification

Tools

SCCM

Exchange

Apple OS

Job description

Desktop Support Officer -Brisbane, Queensland, Australia

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills andExperience

• 5+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rdparty applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is a must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end-user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network-related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
• Good Understanding of ITIL concepts & ticketing tools.
• Accurately document all work performed through the ticketing system, including details.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.