IT Helpdesk Support Technician I

Konami Australia; Canterbury-Bankstown; On-site; AUD 55,000 - 75,000; Full time

Job summary

Konami Australia is seeking a proactive Level 1 IT Support Specialist to ensure employees have reliable access to systems and technology. You will handle hardware, software and network incidents, assist with deployment and maintenance of IT equipment, and contribute to day-to-day operations.

Responsibilities include supporting Windows desktops, Microsoft 365, email and business apps; setting up and deploying devices; troubleshooting printers and connectivity; maintaining asset registers and

Qualifications

• Formal IT qualifications or related field.
• Experience providing Level 1 helpdesk support.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide Level 1 support for hardware, software and network incidents and requests.
• Troubleshoot Windows desktops, Microsoft 365, email, internet and apps.
• Set up and deploy desktop computers, laptops, mobile devices and peripherals.
• Diagnose printer and connectivity issues and escalate when needed.
• Maintain IT asset registers and coordinate warranty repairs with vendors.
• Create and maintain knowledge base articles and support documentation.
• Deliver clear, professional guidance to end users.

Skills

Customer focus

Troubleshooting

Communication

Time management

Independent work

Education

IT-related degree

Tools

Windows OS

Microsoft 365

Printer management

Networking basics

Job description

This role is responsible for providing Level 1 technical support across the business, ensuring employees have reliable access to the systems, applications and technology they need to perform their roles effectively. You'll support a range of hardware, software and network-related issues, assist with the deployment and maintenance of IT equipment, and contribute to the smooth day-to-day operation of our technology environment.

Key responsibilities

Provide Level 1 support for hardware, software and network-related incidents and service requests.

Troubleshoot and resolve issues relating to Windows desktops, Microsoft 365, email, internet access and business applications.

Set up, configure, asset tag and deploy desktop computers, laptops, mobile devices and peripherals.

Diagnose and resolve printer, hardware and connectivity issues.

Escalate complex technical issues when required.

Maintain IT asset registers and hardware and software inventory records.

Coordinate warranty repairs and support with third-party vendors.

Assist with the installation and maintenance of networking equipment and infrastructure.

Create and maintain IT support documentation, FAQs and knowledge base articles.

Provide clear and professional technical guidance to end users.

About you

Passionate about technology and solving technical problems.

Proactive, adaptable and able to manage competing priorities.

A strong communicator who can explain technical concepts clearly to people with varying levels of technical knowledge.

Well organised with strong attention to detail.

Comfortable working independently and as part of a collaborative team.

Committed to delivering high-quality support and service.

Eager to learn and continuously develop your technical skills.

Relevant tertiary qualifications in Information Technology or a related field and/or industry-recognised IT certifications is desirable.

Experience in an IT Helpdesk, Desktop Support or similar technical support environment.

Strong troubleshooting and problem-solving skills.

About us

Konami Australia is a global leader in gaming and entertainment technology.