IT Helpdesk Support Technician I

Konami Australia Pty Ltd; Canterbury-Bankstown; On-site; AUD 50,000 - 65,000; Full time

Job summary

Konami Australia Pty Ltd is seeking a Level 1 IT Helpdesk/Desktop Support specialist to ensure employees have reliable access to systems, apps, and technology. You will handle hardware, software and network issues, assist with deployment and routine maintenance, and contribute to day-to-day IT operations.

You’ll troubleshoot Windows desktops, Microsoft 365, email, internet access and business applications, while maintaining asset registers and knowledge base articles.

Qualifications

• Experience in IT Helpdesk, Desktop Support or similar environment.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Willingness to learn and develop technical skills.
• Well-organised with good attention to detail.

Responsibilities

• Provide Level 1 support for hardware, software and network-related incidents and service requests.
• Troubleshoot Windows desktops, Microsoft 365, email, internet access and business applications.
• Set up, configure, asset tag and deploy desktop computers, laptops, mobile devices and peripherals.
• Diagnose and resolve printer, hardware and connectivity issues.
• Escalate complex technical issues when required.
• Maintain IT asset registers and hardware/software inventory records.
• Coordinate warranty repairs and support with third-party vendors.
• Assist with installation and maintenance of networking equipment and infrastructure.
• Create and maintain IT support documentation, FAQs and knowledge base articles.
• Provide clear and professional technical guidance to end users.

Skills

Strong communicator

Proactive

Adaptable

Attention to detail

Independent worker

Education

Tertiary qualifications in Information Technology or related field

Job description

This role is responsible for providing Level 1 technical support across the business, ensuring employees have reliable access to the systems, applications and technology they need to perform their roles effectively. You'll support a range of hardware, software and network-related issues, assist with the deployment and maintenance of IT equipment, and contribute to the smooth day-to-day operation of our technology environment.

Key responsibilities

• Provide Level 1 support for hardware, software and network-related incidents and service requests.
• Troubleshoot and resolve issues relating to Windows desktops, Microsoft 365, email, internet access and business applications.
• Set up, configure, asset tag and deploy desktop computers, laptops, mobile devices and peripherals.
• Diagnose and resolve printer, hardware and connectivity issues.
• Escalate complex technical issues when required.
• Maintain IT asset registers and hardware and software inventory records.
• Coordinate warranty repairs and support with third-party vendors.
• Assist with the installation and maintenance of networking equipment and infrastructure.
• Create and maintain IT support documentation, FAQs and knowledge base articles.
• Provide clear and professional technical guidance to end users.

About you

• Passionate about technology and solving technical problems.
• Proactive, adaptable and able to manage competing priorities.
• A strong communicator who can explain technical concepts clearly to people with varying levels of technical knowledge.
• Well organised with strong attention to detail.
• Comfortable working independently and as part of a collaborative team.
• Committed to delivering high-quality support and service.
• Eager to learn and continuously develop your technical skills.
• Relevant tertiary qualifications in Information Technology or a related field and/or industry-recognised IT certifications is desirable.
• Experience in an IT Helpdesk, Desktop Support or similar technical support environment.
• Strong troubleshooting and problem-solving skills.

About us

Konami Australia is a global leader in gaming and entertainment technology.