IT Helpdesk Specialist — Not-for-Profit Impact

Summit Health; Mount Barker; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Summit Health in Australia is seeking an IT Support Officer who enjoys making technology easier for others. You’ll be the friendly first point of contact for IT support across the organisation and help staff troubleshoot everyday tech issues.

You’ll support key databases, improve digital confidence, and work closely with the IT Manager to keep things running smoothly. This role is ideal for someone who likes variety, problem-solving, and delivering great service.

Qualifications

• Experience in IT support, helpdesk, desktop support, or a similar role.
• Enjoy troubleshooting and solving practical tech problems.
• Ability to explain technical concepts clearly and calmly.
• Attention to detail with databases, user accounts, and system access.
• Ability to manage multiple priorities with a sense of humour.
• Team-oriented, approachable, curious, and organized.
• Commitment to providing excellent service, not just closing tickets.

Responsibilities

• Helping staff with day-to-day IT issues through our helpdesk system.
• Asking the right questions, working out what’s going on, and finding practical solutions.
• Fixing common hardware, software, access, email, printer, and system issues.
• Providing friendly, patient, and helpful support to people with different levels of tech confidence.
• Supporting key organisational databases, including updates, troubleshooting, data quality checks, and user access.
• Helping staff get more confident using digital tools, systems, and software.
• Creating or improving simple guides, tips, and processes that make technology easier for everyone.
• Pitching in on IT improvements, system changes, and other tech-related projects.

Skills

IT support

Helpdesk

Troubleshooting

Clear communication

Attention to detail

Multitasking

Team player

Customer service

Job description

Summit Health in Australia is seeking an IT Support Officer who enjoys making technology easier for others. You’ll be the friendly first point of contact for IT support across the organisation and help staff troubleshoot everyday tech issues.

You’ll support key databases, improve digital confidence, and work closely with the IT Manager to keep things running smoothly. This role is ideal for someone who likes variety, problem-solving, and delivering great service.