IT Helpdesk Officer - 9-Day Fortnight, Flexible Hours

Careers at Council; Windsor; On-site; AUD 80,000 - 96,000; Full time

Benefits offered by this job

9 Day Fortnight

Fitness Passport Option

On-Site Parking

Flexible work arrangements

Health and Wellbeing Program

Training and Development Opportunities

Employee Assistance Program

Job summary

Hawkesbury City Council in Windsor, NSW, is seeking an IT Helpdesk Officer to deliver first-line support to staff. You will handle calls, emails, and in-person requests, diagnose hardware and software issues, and assist with IT administration tasks while maintaining excellent customer service.

The role requires relevant IT qualifications or experience, strong communication skills, and a commitment to security and best practices in a local government setting.

Qualifications

• Tertiary IT qualifications or IT certification, or equivalent experience.
• Strong desktop and application support experience.
• Excellent customer service and communication skills.

Responsibilities

• Provide first-line IT helpdesk support via phone, email and in person.
• Handle hardware faults and software issues for council staff.
• Deliver business application support and LAN administration assistance.
• Support IT team with customer-focused solutions and documentation.
• Respond promptly to user inquiries and maintain a high level of service.

Skills

Customer service

Communication

IT network protocols

Cybersecurity awareness

ITIL awareness

Education

IT tertiary qualification or IT certification

Tools

Financials software

Records management

Property and Rating systems

Job description

Hawkesbury City Council in Windsor, NSW, is seeking an IT Helpdesk Officer to deliver first-line support to staff. You will handle calls, emails, and in-person requests, diagnose hardware and software issues, and assist with IT administration tasks while maintaining excellent customer service.

The role requires relevant IT qualifications or experience, strong communication skills, and a commitment to security and best practices in a local government setting.