IT Helpdesk Officer

Hawkesbury City Council; Windsor; Hybrid; AUD 80,000 - 96,000; Full time

Benefits offered by this job

9 Day Fortnight

Fitness Passport Option

On-Site Parking

Rostered Day Off

Flexible work arrangements

Health and Wellbeing Program

Job summary

Hawkesbury City Council is seeking an IT Helpdesk Officer based in Windsor to provide frontline support to Council staff. You will handle calls, emails and in-person queries, resolving hardware and software issues and assisting with business applications.

The role requires strong customer service, problem-solving skills and the ability to manage competing priorities. A hybrid work arrangement and on-site parking are offered.

Qualifications

• Experience in managing and maintaining IT support/helpdesk
• Strong customer service and communication skills
• Ability to handle multiple priorities and troubleshoot technical issues

Responsibilities

• Provide first-line technical helpdesk support via phone, email and in person
• Assist with hardware faults and software issues on PCs and LAN
• Support business applications and IT team administration tasks

Skills

IT Helpdesk

Customer service

Problem solving

Communication

Teamwork

Education

Tertiary qualifications in Information Technology

ITIL Certification

Tools

Desktop & laptop support tools

Network troubleshooting

Job description

Location:Windsor NSW

Department:Information Services

Employment type:Full-Time

Work Arrangement:Hybrid

IT Helpdesk OfficerBepassionate. Be progressive. Hawkesbury City Council.

• Salarynegotiable $80k to $96k + Super
• 9 Day Fortnight
• Fitness Passport Option+ On-Site Parking

Hawkesbury CityCouncil is the largest local government area in metropolitan NSW covering 2,800square kilometres, incorporating both urban and rural communities. We are committed to working together todeliver outcomes for the community through innovation and best practice.

Hawkesbury City Council strives to be an inclusive workplacefor all people. We welcome and encourage applications from all ages andgenders, Aboriginal and Torres Strait Islander peoples, people from culturallydiverse backgrounds, the LGBTIQ+ community, veterans and people withdisabilities.

The Role

Reporting to the Senior NetworkAdministrator and based in Windsor, the IT Helpdesk Officer is the first lineof contact for users by providing technical helpdesk support to Council Staff via phone calls,emails and in person. Your typical duties will include; call response,business application support, hardware faults, customer support of programs onPC’s and LAN and administration support to the IT team. You will display a highlevel of customer service assisting employees with all IT related enquiries.

About You

You have demonstrated experience in managing and maintaining ITSupport and Systems Helpdesk, with the ability to support both technical and non-technicalusers. You will have strong problem solving skills and the ability to managecompeting priorities, implement change, and deliver solutions. You are a proactive, adaptable professionalwith strong communication and interpersonal skills, with the ability to work independentlyor as part of a team.

• Tertiary qualifications in InformationTechnology, IT Certification or working towards completing, or relevant industryexperience
• Demonstrated ability to provide desktop andapplication support
• Excellent customer service and communicationskills
• Demonstrated business analysis and problemsolving skills
• The right to live and work in Australia
• Class C Drivers Licence
• WHS General Construction Work in NSW
• Working with Children Check (WWCC)
• Successful applicants will be required toundergo background (police) checks and medical declaration
• Certificate in Information TechnologyInfrastructure Libraries (ITIL)
• Knowledge and Awareness of cybersecurity principles and frameworks
• Knowledge and understanding of IT networkprotocols
• Experience with local government softwaresuchas Financials / Property and Rating / Records Management systems

The Rewards

An attractivesalary will be negotiated with the successful applicant commensurate withqualification, skills, and experience.

• RosteredDay Off
• Flexiblework arrangements
• Healthand Wellbeing Program
• LongService Leave after 5 years
• Trainingand Development Opportunities
• EmployeeReward and Recognition program
• Fitness Passport Option
• SocialClub - BBQs, Christmas parties, raffles and activities
• EmployeeAssistance Program for employees and their family