IT Help Desk & Technical Solutions Specialist – Rotating Hours

PopUp WiFi; City of Hobart; Hybrid; AUD 68,000 - 83,000; Full time

Job summary

PopUp WiFi in Hobart seeks an IT Help Desk/Technical Solutions Team Member to configure, manage and troubleshoot networking equipment, support customers, and coordinate logistics for unit deployments across Australia and the US. You will work with Windows and Linux, leverage AWS, and perform basic scripting (Bash, Python).

The role includes hands-on hardware tasks, training, and a rotating 38-hour week with 4 weeks paid annual leave and a six-month probation. Starting salary is $75,000 p.a.

Qualifications

• Minimum one year experience in IT Support and/or an Australian Cert II, IV or Diploma in IT.
• Experience in network management, cloud services, and customer support.
• Familiarity with logistics and inventory management.
• Strong troubleshooting skills.
• Excellent written and spoken communication skills and a customer-focused attitude.

Responsibilities

• Configure, manage and monitor network equipment for optimal performance.
• Diagnose and resolve hardware, software and network issues.
• Support Windows and Linux environments and leverage AWS cloud services.
• Coordinate logistics and shipments of units within Australia and the US.
• Handle administrative tasks and participate in training and certification.

Skills

Network management

Troubleshooting

Customer support

Logistics coordination

Windows

Linux

Scripting (Bash/Python)

Education

Australian Cert II/IV or Diploma in IT

Tools

Peplink Certification

3D Printing

Job description

PopUp WiFi in Hobart seeks an IT Help Desk/Technical Solutions Team Member to configure, manage and troubleshoot networking equipment, support customers, and coordinate logistics for unit deployments across Australia and the US. You will work with Windows and Linux, leverage AWS, and perform basic scripting (Bash, Python).

The role includes hands-on hardware tasks, training, and a rotating 38-hour week with 4 weeks paid annual leave and a six-month probation. Starting salary is $75,000 p.a.