IT Field Engineer: Onsite & Remote Infrastructure Support

Palo Alto Networks; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Palo Alto Networks is seeking an enthusiastic IT Admin/Systems Engineer based in Melbourne. This role focuses on providing technical support and troubleshooting for hardware/software issues. Candidates should have a BA/BS in IT or related field and 2–10 years of experience. Responsibilities include system maintenance, operational assistance, and supporting event setups. The position requires strong technical skills and is crucial for supporting Australian and New Zealand users with both onsite and remote assistance.

Qualifications

• 2-10 years of relevant technical experience.
• Fundamental understanding of IT and AV technologies.
• Desire to learn and grow in a technical environment.

Responsibilities

• Support and maintain IT & AV systems and infrastructure.
• Assist senior engineers with maintenance and troubleshooting.
• Document issues and actions taken for IT resolutions.

Skills

Technical support experience

Microsoft Technologies

macOS

Networking concepts

Virtualization

Video conferencing maintenance

Automation tools

Education

BA/BS in Computer Science, Information Technology or equivalent

Tools

Windows 11

Microsoft Office

Google Workspace

Active Directory

Zoom

Intune

Jamf

Job description

Palo Alto Networks is seeking an enthusiastic IT Admin/Systems Engineer based in Melbourne. This role focuses on providing technical support and troubleshooting for hardware/software issues. Candidates should have a BA/BS in IT or related field and 2–10 years of experience. Responsibilities include system maintenance, operational assistance, and supporting event setups. The position requires strong technical skills and is crucial for supporting Australian and New Zealand users with both onsite and remote assistance.