IT Field Engineer - ANZ

Palo Alto Networks; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Palo Alto Networks is seeking an enthusiastic IT Admin/Systems Engineer based in Melbourne. This role focuses on providing technical support and troubleshooting for hardware/software issues. Candidates should have a BA/BS in IT or related field and 2–10 years of experience. Responsibilities include system maintenance, operational assistance, and supporting event setups. The position requires strong technical skills and is crucial for supporting Australian and New Zealand users with both onsite and remote assistance.

Qualifications

• 2-10 years of relevant technical experience.
• Fundamental understanding of IT and AV technologies.
• Desire to learn and grow in a technical environment.

Responsibilities

• Support and maintain IT & AV systems and infrastructure.
• Assist senior engineers with maintenance and troubleshooting.
• Document issues and actions taken for IT resolutions.

Skills

Technical support experience

Microsoft Technologies

macOS

Networking concepts

Virtualization

Video conferencing maintenance

Automation tools

Education

BA/BS in Computer Science, Information Technology or equivalent

Tools

Windows 11

Microsoft Office

Google Workspace

Active Directory

Zoom

Intune

Jamf

Job description

Job Summary

We are looking for an enthusiastic IT Admin/Systems Engineer to join our infrastructure team. In this role, you will be primarily responsible for providing technical troubleshooting and resolution to all computer hardware and software issues while maintaining a positive, professional, customer‑service mindset. You will also learn the ropes of a complex, full‑stack environment, working closely with senior technical staff (Windows, Linux, VMWare, SQL, Storage) to support and maintain critical IT infrastructure. This position is based in our Melbourne office and primarily supports Australian and New Zealand users onsite, with additional remote support for other JAPAC users.

Your Impact

• Support & Maintenance: Perform IT & AV product and service procurement, routine repairs, maintenance, and upgrades to existing systems in accordance with standard operating procedures.
• Guided Execution: Receive detailed instructions on day‑to‑day maintenance and troubleshooting tasks and work on project tasks under the guidance of senior IT & AV engineers.
• Policy Application: Apply company policies and procedures to resolve routine technical issues.
• Operational Assistance: Provide first‑line IT & AV support and troubleshooting for routine infrastructure issues, applying standard runbooks and escalation paths to quickly restore service, while documenting symptoms, actions taken, and outcomes with our IT ticketing systems.
• Learning Automation: Work under supervision to understand and execute existing scripts to increase operational efficiency.

Qualifications

• Professional Foundation: Professional degree (BA/BS in Computer Science, Information Technology, or equivalent) with 2–3 years or 5–10 years of relevant professional experience.
• Conceptual Knowledge: Fundamental understanding of Microsoft Technologies, macOS, basic networking, and virtualization concepts.
• Hands‑on Admin Experience: Recent hands‑on technical support experience with Windows 11, macOS, Microsoft Office, Google Workspace, Active Directory, system imaging, VPN, network connectivity (802.11x), PC & Apple hardware, and mobile devices.
• Hands‑on Event/AV Support Experience: Recent experience with video conference room device maintenance such as Zoom and onsite/remote hybrid event support.
• Aptitude for Learning: Strong desire to learn Windows/Intune, macOS/Jamf, VMWare ESX, cloud environments (AWS/Azure), video conferencing systems, and automation tools.
• AI Curiosity: Interest in using AI tools responsibly to accelerate learning, speed up troubleshooting, and generate playbooks.
• Soft Skills: Passion, drive, energy, and a great attitude. Comfortable following established practices while developing professional skill sets.

EEO and Accessibility Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail]. Palo Alto Networks is an equal‑opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Immigration Sponsorship

Is role eligible for Immigration Sponsorship? No.