Team Leader Field Operations

Coliban Water; Greater Bendigo; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work vehicle for commuter use

Standby allowances

Overtime allowances

Job summary

Coliban Water is expanding frontline operations and seeks an experienced Team Leader to guide the formation and ongoing delivery of customer connection services across water, sewer and recycled water networks. You will lead a field operations team, coordinate contractors and ensure safe, compliant service restoration in a 24/7 environment.

Reporting to the Manager Rural and Urban Services within the Asset & Operations group, you’ll focus on safety leadership, customer advocacy and robust

Qualifications

• Experience leading teams in field operations.
• Sound knowledge of water/sewer connection standards and processes.
• Strong customer focus with the ability to handle complex matters professionally.
• Excellent communication and stakeholder engagement skills.
• Ability to manage competing priorities and meet service targets.
• Commitment to workplace safety, risk management and compliance.

Responsibilities

• Lead, coach and develop a team of Customer Connections Field Operators, fostering safety and performance.
• Coordinate contractors to achieve high-quality outcomes across safety, customer experience and compliance.
• Plan and oversee maintenance, repair and rectification across water, sewer and recycled water services.
• Act as escalation point for complex customer matters.
• Ensure works comply with legislation, regulations, standards and policies.
• Build relationships with customers, plumbers, contractors, councils and internal stakeholders.
• Monitor performance and drive continuous improvement in systems and processes.
• Support roster management, standby arrangements and out-of-hours response.

Skills

Team leadership

Field operations

Regulatory compliance

Customer service

Job description

Overview of role

Coliban Water are expanding frontline operations and we’re seeking an experienced and people focused Team Leader to lead the initial formation and on‑going delivery of customer connection services across our water, sewer and recycled water networks.

Reporting to the Manager Rural and Urban Services and working within the Asset & Operations group, you’ll lead a team of field operators and coordinate contractors to ensure connection works, fault response and service restoration activities are delivered safely, efficiently and in line with regulatory and customer expectations.

This is a hands‑on and field base leadership role that combines operational oversight, safety leadership, technical guidance and customer advocacy in a 24/7 operational environment.

Key Responsibilities

In this role, you will:

• Lead, coach and develop a team of Customer Connections Field Operators, fostering a strong safety and performance culture
• Coordinate contractors to achieve high-quality outcomes across safety, customer experience, asset management and compliance
• Plan, undertake and oversee maintenance, repair and rectification works across water, sewer and recycled water services
• Act as an escalation point for complex or sensitive customer matters
• Ensure all works comply with relevant legislation, regulations, standards and policies
• Build effective working relationships with customers, plumbers, contractors, councils and internal stakeholders
• Monitor service delivery performance, prepare reports and drive continuous improvement in systems and processes
• Requirement to support roster management, standby arrangements and out‑of‑hours response.

About you

You’re a capable operational leader who thrives in a regulated environment and understands the importance of balancing safety, customer outcomes and service reliability.

You will bring:

• Demonstrated experience leading or supervising teams in an operational or works based environment
• Sound knowledge of water and sewer connection standards and processes
• Strong customer focus, with the ability to manage complex or escalated matters professionally
• Well‑developed communication and stakeholder engagement skills
• Proven ability to manage competing priorities and meet service delivery targets
• A strong commitment to workplace safety, risk management and compliance

Sound like you? We’d love to hear from you.

Learn more in the position description

Pay & Benefits

• Competitive base salary
• Access to a work vehicle for commuter use
• Applicable standby, industry and special allowances
• Applicable overtime allowances

Enquiries

For further information please contact Lauren Armstrong on 0487 111 305 or via email at [e-mail]

Why join us

At Coliban Water our people are on a mission to create a better life for our customers and communities - now and tomorrow.

We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.

Our commitment to inclusion means you’ll feel at home here no matter who you are, who you love, or what you stand for. As part of the team you receive a monthly accrued day off, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.

At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.

What are you waiting for? We’d love you to join us.

Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable.

Applicants may also be required to produce evidence of their Right to Work in Australia.

We welcome applications from individuals of all abilities. We are committed to creating an accessible and inclusive workplace for everyone, including people with disabilities and diverse abilities. If you need any support during the application process or would like to discuss interview adjustments, please contact Lauren Armstrong

Please indicate any adjustments (administrative, environmental, or procedural) you may need to effectively participate in the recruitment process and/or carry out the requirements of the role you are applying for.

Please note that applicants may be contacted prior to the closing date.