Customer Connections Operator

Coliban Water; Greater Bendigo; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Work vehicle for commuter use

Overtime allowances

Standby allowances

Competitive base salary

Job summary

Coliban Water is seeking safety‑mocused Operators to undertake operation, maintenance, repair, and renewal of water, sewer, and recycled water service connections across its region.

The role is hands-on, delivering field-based activities including standby rosters, fault response, and emergency repairs while recording activities in Coliban Water systems. Prior experience with plant and safety culture is valued.

Qualifications

• Demonstrated experience in manual or technical work.
• Ability to work safely in a field-based operational environment.
• Experience operating plant, equipment and tools relevant to construction or maintenance activities.
• Strong commitment to health, safety and customer service.
• Willingness to learn and develop knowledge of water, sewer and recycled water networks.

Responsibilities

• Undertake the installation, maintenance, repair and renewal of water, sewer and recycled water service connections.
• Respond to planned and reactive maintenance activities, including customer service faults, leaks, blockages and damaged assets.
• Operate and maintain valves, hydrants, meters and associated connection infrastructure.
• Safely operate plant such as hydro truck, excavators and high‑pressure jetting equipment, other items of equipment, tools and vehicles required to undertake field activities.
• Complete work orders and record operational activities accurately using Coliban Water systems.
• Required to participate in standby and after-hours rosters as required.

Skills

Manual or technical work

Field-based operations

Plant and equipment operation

Health and safety focus

Customer service mindset

Education

Cert III Water Industry Operations / Civil Construction / Plumbing

Job description

Overview of role

Coliban Water are expanding frontline operations and we’re seeking safety focussed Operators who are responsible for undertaking the operation, maintenance, repair and renewal of water, sewer and recycled water service connection assets.

Description

Coliban Water are expanding frontline operations and we’re seeking safety focussed Operators who are responsible for undertaking the operation, maintenance, repair and renewal of water, sewer and recycled water service connection assets.

Working at times with and without guidance and onsite supervision, the role delivers field‑based operational activities to ensure safe, reliable and compliant services are provided to customers.

The position is hands‑on and contributes to the efficient delivery of maintenance, customer connection works, fault response and emergency repairs across Coliban Water's service region.

Key Responsibilities

Customer Connection Operations

• Undertake the installation, maintenance, repair and renewal of water, sewer and recycled water service connections.
• Respond to planned and reactive maintenance activities, including customer service faults, leaks, blockages and damaged assets.
• Operate and maintain valves, hydrants, meters and associated connection infrastructure.
• Safely operate plant such as hydro truck, excavators and high‑pressure jetting equipment, other items of equipment, tools and vehicles required to undertake field activities.
• Complete work orders and record operational activities accurately using Coliban Water systems.
• Required to participate in standby and after‑hours rosters as required.

Asset Inspection and Maintenance

• Inspect customer connection assets to identify defects, deterioration and operational issues.
• Undertake preventative and reactive maintenance activities in accordance with maintenance programs.
• Perform minor civil works including excavation, reinstatement and site restoration.
• Report defects and recommend maintenance or renewal requirements.
• Ensure plant, tools and equipment are maintained in a safe and serviceable condition.

About you

We are looking for Operators who understand the importance of safety minded outcomes in delivering services to customers.

You will bring:

• Demonstrated experience in manual or technical work.
• Ability to work safely in a field‑based operational environment.
• Experience operating plant, equipment and tools relevant to construction or maintenance activities.
• Strong commitment to health, safety and customer service.
• Willingness to learn and develop knowledge of water, sewer and recycled water networks.

The following items while not essential will be highly regarded.

• Demonstrated experience in a manual, technical or operational role is desirable.

Certificate III in Water Industry Operations, Civil Construction, Plumbing or a related field is desirable, or willingness to obtain.

Sound like you? We’d love to hear from you.

Learn more in the position description

Pay & Benefits

• Competitive base salary
• Access to a work vehicle for commuter use
• Applicable standby, industry and special allowances
• Applicable overtime allowances

This role is a Fulltime Ongoing position.

Enquiries

For further information please contact Lauren Armstrong on 0487 111 305 or via email at [e-mail]

Why join us

At Coliban Water our people are on a mission to create a better life for our customers and communities - now and tomorrow.

We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.

Our commitment to inclusion means you’ll feel at home here no matter who you are, who you love, or what you stand for. As part of the team you receive a monthly accrued day off, time off over Christmas, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.

At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.

What are you waiting for? We’d love you to join us.

Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable. Applicants may also be required to produce evidence of their Right to Work in Australia.

We welcome applications from individuals of all abilities. We are committed to creating an accessible and inclusive workplace for everyone, including people with disabilities and diverse abilities. If you need any support during the application process or would like to discuss interview adjustments, please contact Lauren Armstrong

Please indicate any adjustments (administrative, environmental, or procedural) you may need to effectively participate in the recruitment process and/or carry out the requirements of the role you are applying for.

Please note that applicants may be contacted prior to the closing date of this advertisement