Customer Connections Senior Operator

Coliban Water; Greater Bendigo; Sur place; AUD 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

Monthly accrued day off

Time off over Christmas

Flexible work arrangement

Résumé du poste

Coliban Water is seeking a Senior Operator to oversee operation, maintenance and renewal of water, sewer and recycled water service connections. The role balances hands‑on duties with technical leadership and customer service to support over 181,000 customers in the region.

You will mentor operators, coordinate field activities, ensure safety and quality, and contribute to reliable service delivery while advancing professional standards within the team.

Qualifications

• Strong technical capability in utility operations and maintenance.
• Proven commitment to safety and risk management.
• Ability to mentor and support team members.

Responsabilités

• Undertake installation, maintenance, repair and replacement of water, sewer and recycled water service connection assets.
• Lead and deliver field-based activities for customer service faults and asset maintenance.
• Respond to emergency and planned works to restore customer services within service levels.
• Operate plant, equipment and vehicles safely and efficiently.
• Complete work orders, inspections and asset records accurately and on time.

Connaissances

Technical capability

Safety & risk management

Mentoring

Customer service

Outils

Asset records systems

Description du poste

Coliban Water are expanding frontline operations and we’re seeking an experienced and people focussed Senior Operator who is responsible for undertaking and coordinating the operation, maintenance, repair and renewal of water, sewer and recycled water service connection assets.

The role provides advanced technical expertise, supports the Team Leader with day-to-day operational coordination, and acts as a mentor to operators and contractors to ensure works are completed safely, efficiently and to required standards.

The position combines hands-on operational delivery with technical leadership and customer service, contributing to the reliable provision of services to more than 181,000 customers across Coliban Water's service region.

Key Responsibilities:

Operational Service Delivery

• Undertake installation, maintenance, repair and replacement of water, sewer and recycled water service connection assets.
• Lead and deliver field-based activities associated with customer service faults, asset maintenance and connection works.
• Respond to emergency and planned works to restore customer services within agreed service levels.
• Operate plant, equipment and vehicles safely and efficiently.
• Complete work orders, inspections and asset records accurately and within required timeframes.

Technical Leadership

• Provide technical guidance and support to Customer Connections Operators.
• Assist the Team Leader with work planning, job allocation, daily coordination and delivery of field activities.
• Support the training, mentoring and development of less experienced team members

About you:

You’re a capable operator who understands the importance of balancing safety, customer outcomes and service reliability.

You will bring:

• Strong technical capability in utility operations and maintenance.
• Proven commitment to safety and risk management.
• Ability to mentor and support team members.
• Well-developed communication and customer service skills.
• Ability to work effectively under pressure and manage competing priorities.
• Experience within a water authority, local government or regulated utility environment is desirable.

The following items while not essential will be highly regarded.

• Access to a work vehicle for commuter use
• Applicable standby, industry and special allowances

This role is a Fulltime Ongoing position.

Enquiries:

For further information please contact Lauren Armstrong on 0487 111 *** or via email at ***************@coliban.com.au

At Coliban Water our people are on a mission to create a better life for our customers and communities – now and tomorrow.

We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.

Our commitment to inclusion means you’ll feel at home here no matter who you are, who you love, or what you stand for. As part of the team you receive a monthly accrued day off, time off over Christmas, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.

At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.

Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable. Applicants may also be required to produce evidence of their Right to Work in Australia.

We welcome applications from individuals of all abilities. We are committed to creating an accessible and inclusive workplace for everyone, including people with disabilities and diverse abilities. If you need any support during the application process or would like to discuss interview adjustments, please contact Lauren Armstrong

Please indicate any adjustments (administrative, environmental, or procedural) you may need to effectively participate in the recruitment process and/or carry out the requirements of the role you are applying for.

Please note that applicants may be contacted prior to the closing date of this advertisement.