IT & Digital Transformation Analyst

Unifi Services; Australia; On-site; AUD 80,000 - 120,000; Full time

Job summary

Unifi Services is seeking a skilled Business Analyst to collaborate with clients, stakeholders, project managers, and technical teams. You will identify business needs, document requirements, and translate objectives into actionable IT solutions across software, cloud, cybersecurity, and digital transformation initiatives.

Roles include conducting process analysis, preparing BRDs, user stories, and acceptance criteria, and supporting testing, implementation, and continuous improvement to enhance

Responsibilities

• Engage with clients, stakeholders, and internal teams to gather, analyse, validate, and document business and technical requirements.
• Analyse existing business processes, workflows, and systems to identify operational gaps, inefficiencies, risks, and improvement opportunities.
• Prepare business requirement documents (BRDs), functional specifications, user stories, use cases, process maps, and acceptance criteria.
• Translate business needs into clear requirements for software developers, solution architects, IT consultants, and project delivery teams.
• Conduct stakeholder interviews, workshops, consultations, and requirement-gathering sessions to establish project objectives and priorities.
• Perform gap analysis, impact assessments, feasibility studies, and cost-benefit analysis to evaluate proposed business and technology solutions.
• Collaborate with project managers and technical teams throughout the project lifecycle, from requirements analysis and solution design through implementation and post-implementation review.
• Support the analysis and delivery of IT projects involving software applications, cloud services, cybersecurity, network infrastructure, and digital transformation, where relevant.
• Evaluate existing systems and recommend improvements to enhance business processes, system functionality, operational efficiency, and service delivery.
• Develop process flow diagrams, data flow diagrams, system documentation, and other analytical artefacts to communicate business requirements effectively.
• Assist in defining project scope, deliverables, dependencies, milestones, acceptance criteria, and key performance indicators.
• Support test planning, user acceptance testing (UAT), defect management, and solution validation to ensure that delivered systems meet agreed requirements.
• Analyse business data, performance metrics, and operational reports to identify trends and provide evidence-based recommendations.
• Identify project risks, operational issues, and implementation challenges, and work with relevant stakeholders to develop mitigation strategies.
• Support change management, system implementation, user training, and the transition to new processes or technology solutions.
• Prepare business reports, management presentations, project updates, and recommendations to support informed decision-making.
• Monitor implemented solutions against business objectives and recommend ongoing improvements to systems, processes, and service delivery.
• Maintain clear communication between business stakeholders and technical teams to support the timely delivery of quality outcomes within agreed project scope and budget.

Job description

Unifi Services is seeking a skilled Business Analyst to collaborate with clients, stakeholders, project managers, and technical teams. You will identify business needs, document requirements, and translate objectives into actionable IT solutions across software, cloud, cybersecurity, and digital transformation initiatives.

Roles include conducting process analysis, preparing BRDs, user stories, and acceptance criteria, and supporting testing, implementation, and continuous improvement to enhance