IT Coordinator

SME Powered Services; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

SME Powered Services in Australia seeks an ICT Coordinator to lead the employee technology lifecycle, provide end-user support, and collaborate with external IT partners to keep systems, devices and users running smoothly across Victoria.

You will manage onboarding, device configuration, access controls, and license management while driving cybersecurity and compliance efforts. The role spans office and project locations with a hands-on, proactive mindset and opportunities to improve processes.

Qualifications

• Previous experience in an ICT Coordinator, ICT Support, Systems Administrator or similar role.
• Strong knowledge of Windows environments and Microsoft 365.
• Experience supporting end users across multiple locations.
• Excellent troubleshooting and problem-solving skills.
• Strong organisational skills and attention to detail.
• Outstanding communication and customer service skills.
• Ability to build strong relationships with technical and non-technical stakeholders.
• Proactive mindset with genuine curiosity for technology and continuous improvement.
• Desirable: basic scripting and automation – SQL, API familiarity.
• Desirable: Microsoft Power Platform – Power Query, Power BI, Power Automate and Power Apps.

Responsibilities

• Provide responsive ICT support across hardware, software, devices, connectivity and Microsoft 365 environments.
• Troubleshoot and resolve issues, coordinating with external IT partners where required.
• Deliver a high-quality support experience to employees across office and project locations.
• Manage end-to-end onboarding, role changes and offboarding activities.
• Configure and deploy devices, manage user accounts, permissions and software licensing.
• Ensure secure and consistent access management and equipment recovery processes.
• Administer Microsoft 365, Microsoft Entra and core business systems.
• Maintain user access, security controls, system updates and ICT documentation.
• Support the organisation's cybersecurity, governance and compliance requirements.
• Maintain the IT asset register and oversee hardware lifecycle management.
• Coordinate procurement, warranties, repairs, licensing and vendor relationships.
• Monitor service requests and ensure effective resolution through internal and external support channels.
• Support technology upgrades, system implementations and business improvement initiatives.
• Assist with testing, rollout and change management activities.
• Identify opportunities to automate processes, improve user experience and enhance operational efficiency.

Skills

Windows environments

Microsoft 365

End-user support

Troubleshooting

Communication skills

Tools

Microsoft Entra

Power BI

Power Automate

Power Apps

SQL basics

Job description

Help build the systems that keep major projects moving.

About SME Powered Services

SME Powered Services is a growing Australian electrical and communications contractor supporting projects across technical, commercial, industrial and mission-critical environments. We’re around two years into our journey, which means you’ll be joining at an exciting time. We’re building our warehouse and logistics capability from the ground up, supporting large infrastructure and data centre projects across Victoria.

We’re big on safety, teamwork, accountability and having fun along the way. We move quickly, support each other and give people the opportunity to make a real difference.

The Opportunity

As the ICT Coordinator, you'll be the first point of contact for ICT support while working closely with our external IT partners to ensure our systems, devices and users are supported effectively.

You’ll take ownership of the full employee technology lifecycle, manage key systems and assets, support technology projects, and help drive continuous improvement across our ICT environment.

What you’ll do

Provide responsive ICT support across hardware, software, devices, connectivity and Microsoft 365 environments.

Troubleshoot and resolve issues, coordinating with external IT partners where required.

Deliver a high-quality support experience to employees across office and project locations.

Manage end-to-end onboarding, role changes and offboarding activities.

Configure and deploy devices, manage user accounts, permissions and software licensing.

Ensure secure and consistent access management and equipment recovery processes.

Administer Microsoft 365, Microsoft Entra and core business systems.

Maintain user access, security controls, system updates and ICT documentation.

Support the organisation's cybersecurity, governance and compliance requirements.

Maintain the IT asset register and oversee hardware lifecycle management.

Coordinate procurement, warranties, repairs, licensing and vendor relationships.

Monitor service requests and ensure effective resolution through internal and external support channels.

Support technology upgrades, system implementations and business improvement initiatives.

Assist with testing, rollout and change management activities.

Identify opportunities to automate processes, improve user experience and enhance operational efficiency.

About You

You’ll be someone who enjoys variety, takes ownership, and thrives in a hands‑on environment where no two days are the same.

Essential Experience & Skills

Previous experience in an ICT Coordinator, ICT Support, Systems Administrator or similar role

Strong knowledge of Windows environments and Microsoft 365

Experience supporting end users across multiple locations

Excellent troubleshooting and problem-solving skills

Strong organisational skills and attention to detail

Outstanding communication and customer service skills

Ability to build strong relationships with both technical and non-technical stakeholders

A proactive mindset with genuine curiosity for technology and continuous improvement

Desirable skills however can be taught throughout employment journey:

Basic scripting and automation experience – SQL, API familiarity

Microsoft Power Platform – Power Query, Power BI, Power Automate and Power Apps

This is more than a warehouse role — it’s an opportunity to help build something from the ground up.

You’ll get:

A supportive team and great working culture.

Clear direction without unnecessary bureaucracy.

The opportunity to make decisions and take ownership.

Exposure to major infrastructure and data centre projects across Victoria.

A varied, hands‑on role where no two days are the same.

The chance to help shape our warehouse and logistics function as the business grows.

A workplace that values safety, respect, teamwork and having fun.

If you’re organised, practical, reliable and want to be part of a growing business where your work genuinely matters, we’d love to hear from you.

Application close Sunday 15th November 2026, noting that shortlisting and screening will commence before the ad closes.

Diversity & Inclusion Statement

At SME Powered Services, we believe great teams are made up of people with different backgrounds, experiences, skills and perspectives.

We welcome applications from people of all backgrounds, abilities and experiences. If you don’t meet every requirement but believe you could be a great fit for the role, we still encourage you to apply.

If you need any adjustments or support during the recruitment process, please let us know. We’re happy to work with you to make the process accessible, comfortable and inclusive.

Everyone is welcome at SME Powered Services.