IT Business Analyst | Stakeholder-Driven Workflow & M365

Ashdown Consulting; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ashdown Consulting in Sydney's Upper North Shore is seeking an experienced IT Business Analyst to liaise with 40–50 stakeholders, understand the systems used, and identify issues. You will design workflows to improve operations and stakeholder satisfaction.

The role blends reactive and proactive work, with regular stakeholder meetings to ascertain needs and propose improvements. Projects are small and you will handle multiple concurrently, using a standard M365 environment and tools such as

Qualifications

• Experienced IT Business Analyst with strong stakeholder engagement and communication skills.
• Experience analyzing business processes and designing workflows to improve efficiency.
• Knowledge of common ITSM tools and enterprise collaboration platforms is desirable.

Responsibilities

• Liaise with 40–50 stakeholders to understand used systems and issues.
• Develop workflows to improve system performance and user satisfaction.
• Balance reactive issue resolution with proactive process improvements.
• Coordinate multiple small projects concurrently, including intranet and ServiceNow related work.

Skills

Stakeholder engagement

Communication skills

Business analysis

M365

ServiceNow

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Microsoft 365

Job description

Ashdown Consulting in Sydney's Upper North Shore is seeking an experienced IT Business Analyst to liaise with 40–50 stakeholders, understand the systems used, and identify issues. You will design workflows to improve operations and stakeholder satisfaction.

The role blends reactive and proactive work, with regular stakeholder meetings to ascertain needs and propose improvements. Projects are small and you will handle multiple concurrently, using a standard M365 environment and tools such as