IT Business Analyst

Ashdown Consulting; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ashdown Consulting in Sydney's Upper North Shore is seeking an experienced IT Business Analyst to liaise with 40–50 stakeholders, understand the systems used, and identify issues. You will design workflows to improve operations and stakeholder satisfaction.

The role blends reactive and proactive work, with regular stakeholder meetings to ascertain needs and propose improvements. Projects are small and you will handle multiple concurrently, using a standard M365 environment and tools such as

Qualifications

• Experienced IT Business Analyst with strong stakeholder engagement and communication skills.
• Experience analyzing business processes and designing workflows to improve efficiency.
• Knowledge of common ITSM tools and enterprise collaboration platforms is desirable.

Responsibilities

• Liaise with 40–50 stakeholders to understand used systems and issues.
• Develop workflows to improve system performance and user satisfaction.
• Balance reactive issue resolution with proactive process improvements.
• Coordinate multiple small projects concurrently, including intranet and ServiceNow related work.

Skills

Stakeholder engagement

Communication skills

Business analysis

M365

ServiceNow

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Microsoft 365

Job description

As an IT Business Analyst working for a well-known Australian entity on Sydney's Upper North Shore, you will liaise with a number of different stakeholders (approx. 40-50) to understand the systems they are using and what issues they may be having.

The goal is to provide workflows to improves these systems and therefore improve the running of the organisation as a whole, along with the job satisfaction of the stakeholders in question.

The nature of the role is both reactive and proactive. Reactive in the sense that there are some known issues which need attention, and proactive in the sense that meetings will be scheduled with stakeholders where needs are to be ascertained and where consultation is provided on how improvements could be made.

The projects are most likely to be small in nature, so you will be working on multiple projects concurrently.

The technical environment is relatively standard being a large M365 user. Example projects are: Ascertaining workflows for new Intranet and examining current processes in relation to ServiceNow.

Due to the level of stakeholder engagement required, this is a 5-day in the office assignment.

The role would suit an experienced IT Business Analyst with excellent communication skills who excels in stakeholder engagement and enjoys multi-tasking.