Senior Business Support Administration

Transdev John Holland Buses; Randwick City Council; On-site; AUD 80,000 - 110,000; Full time

Job summary

Transdev John Holland Buses is seeking a Senior Business Support Administrator to provide high-level administrative support to the Business Support Lead and Head of People & Culture. The role spans procurement, HR administration, and operation support across Region 9 locations including Port Botany, Randwick and Waverley.

You will coordinate People & Culture initiatives, maintain records, and assist with finance admin and reporting to senior stakeholders, ensuring timely, professional service.

Qualifications

• Senior administrative or business support experience.
• Experience supporting multiple stakeholders in a fast-paced environment.
• Desirable HR/Business/Transport qualification.
• Experience with reports and senior stakeholders.
• Experience with procurement/finance administration is advantageous.

Responsibilities

• Provide high-level administrative support to the Business Support Lead and Head of People & Culture.
• Coordinate People & Culture administration and reporting.
• Support employee experience initiatives and learning events.
• Process procurement, invoicing, and records management.
• Maintain accurate employee and operational records across systems.

Skills

Senior admin experience

Stakeholder coordination

Communication skills

Organisational skills

Confidentiality

Education

HR/Business/Transport qualification

Tools

MS Office

Word

Excel

PowerPoint

Job description

Transdev John Holland Buses – Port Botany NSW

At Transdev, we don't just move people, we empower communities. As a global leader in mobility solutions, we deliver safe, innovative, and sustainable transport services across Australasia. From buses and trains to ferries and light rail, our teams make a real difference to the lives of millions of passengers every year.

Transdev John Holland Buses is an integrated joint venture between Transdev Australasia and John Holland, delivering bus services across Sydney's Eastern Suburbs and CBD. Together, we combine global mobility expertise with local transport excellence to provide safer, greener, and more reliable public transport services for our communities

Our people are at the heart of everything we do. We call them Journey Makers because they help create better journeys for our customers, communities, and each other every day.

Your impact

As our Senior Business Support Administrator, you will play a critical role in supporting the smooth operation of our Region 9 business by providing high-level administrative and operational support to both the Business Support Lead and Head of People & Culture.

This is a diverse and fast-paced role where you'll be at the centre of key business and People & Culture activities. You'll coordinate administration across multiple functions, support employee experience initiatives, manage critical business processes, and ensure stakeholders receive timely, professional, and customer-focused support.

Your attention to detail, initiative, and ability to build strong relationships will contribute directly to operational excellence, compliance, and the successful delivery of business priorities across Transdev John Holland Buses.

This role is based across our Region 9 locations, including Port Botany, Randwick and Waverley.

What you'll do

• Provide high-level administrative support to the Business Support Lead and Head of People & Culture.
• Support the delivery of People & Culture programs and initiatives that enhance the employee experience.
• Coordinate People & Culture administration, including contract variation letters, employee referral and sign-on bonus processes, and employee documentation.
• Assist with People & Culture reporting requirements, including contractual, board, and stakeholder reporting.
• Coordinate employee and learning & development events, training activities, and engagement initiatives.
• Process recruitment, medical, and People & Culture-related invoices and maintain accurate records.
• Support business operations through procurement, inventory management, and administration of uniforms, stationery, identification cards, and other business resources.
• Assist with CCTV footage requests, ensuring compliance with company requirements and liaison with authorised external stakeholders when required.
• Maintain accurate employee and operational records across business systems and databases.
• Support travel bookings, accommodation arrangements, and business event coordination.
• Assist with financial administration activities, including purchase orders, invoice processing, vendor maintenance, and procurement compliance.
• Manage the TJHB depot inbox, ensuring enquiries are responded to or directed appropriately.
• Support revenue administration processes, including reporting, reconciliation, and month-end activities.
• Contribute to continuous improvement initiatives that enhance administrative efficiency, compliance, and service delivery.

What you bring

Experience & Qualifications

• Previous experience in a senior administrative, business support, executive support, People & Culture, or similar coordination role.
• Experience providing support across multiple stakeholders in a fast-paced operational environment.
• Desirable tertiary qualification in Human Resources, Business, Transport, or a related discipline.
• Experience preparing reports, presentations, and documentation for senior stakeholders.
• Exposure to HR administration, employee lifecycle processes, or People & Culture programs is highly regarded.
• Experience working with procurement, finance administration, or operational business processes is advantageous.

Skills & Attributes

• Strong organisational and planning skills with the ability to manage competing priorities and tight deadlines.
• Excellent written and verbal communication skills with a high level of professionalism and attention to detail.
• Ability to build effective relationships across all levels of an organisation.
• Sound judgement, discretion, and ability to handle confidential information.
• Strong administrative capability with a commitment to accuracy and quality outcomes.
• Knowledge of contemporary HR practices, legislation, and people processes is highly regarded.
• Advanced proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• Proactive, adaptable, and solutions-focused approach to work.
• Strong customer service mindset and commitment to supporting business success.

Make an Impact: Support the delivery of essential public transport services that connect communities across Sydney.

Be at the Centre of the Business: Work closely with senior leaders and key stakeholders across operational and corporate functions.

Grow Your Career: Gain exposure across business operations, People & Culture, finance administration, and organisational projects.

Variety Every Day: Enjoy a broad and dynamic role where no two days are the same.

Join a Values-Driven Organisation: Be part of a team committed to safety, innovation, collaboration, and exceptional service.

Diversity, equity & inclusion

At Transdev, we believe that diverse perspectives create stronger teams, drive innovation, and help us better serve the communities in which we operate.

We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds, including First Nations Peoples, people with disabilities, LGBTQIA+ individuals, veterans, and people from culturally and linguistically diverse communities.

Our commitment to inclusion is reflected in our achievements and in fostering a workplace where everyone feels safe, respected, valued, and empowered to contribute.

If you require adjustments during the recruitment process, please let us know. We're here to support you.

Ready to make an impact?

If you're a highly organised professional who thrives on supporting people, coordinating business activities, and delivering exceptional service, we'd love to hear from you.