IoT & Digital Solutions Customer Success Lead
CHEP
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Benefits offered by this job
Job summary
CHEP Australia is seeking a Technical Customer Success Manager to own the post-implementation journey for IoT-enabled digital supply-chain solutions. You will onboard, train, and engage customers, turning device data into operational value and shaping product improvements.
Reporting to the Head of Product Management - Digital Customer Solutions, you’ll guide customers through onboarding, adoption and value realization while collaborating with analytics, support and commercial teams to deliver
Qualifications
- Demonstrated experience in Customer Success, Technical Account Management, SaaS implementation or similar.
- Strong customer mindset across onboarding, adoption, retention and value realization.
- Ability to explain technical concepts in clear business language.
Responsibilities
- Lead customer onboarding and training for digital solutions.
- Develop customer success plans with goals, milestones and value measures.
- Monitor usage and adoption metrics to identify risks and protect retention.
- Capture customer feedback to influence product improvements.
- Collaborate with implementation, sales and product teams for a seamless experience.
Skills
Education
Job description
CHEP Australia is seeking a Technical Customer Success Manager to own the post-implementation journey for IoT-enabled digital supply-chain solutions. You will onboard, train, and engage customers, turning device data into operational value and shaping product improvements.
Reporting to the Head of Product Management - Digital Customer Solutions, you’ll guide customers through onboarding, adoption and value realization while collaborating with analytics, support and commercial teams to deliver
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