Investor Services Associate — Hybrid Role & Growth

SS C GlobeOp; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Income protection insurance

Salary continuance

Bereavement & compassionate leave

Private health insurance discount

Paid parental leave

Death & TPD insurance

Diversity & inclusion

SS&C University

Discounts on fitness clubs

Travel discounts

Job summary

SS&C GlobeOp is seeking an Associate in Investor Services, responsible for providing transfer agency services and delivering high levels of client support to hedge funds and fund of funds clients. The role requires at least 1 year of transfer agency experience and fluent English, with a commitment to accuracy and regulatory compliance.

You will work in a hybrid environment, handling investor documents, tax items, KYC reviews, and reporting to fund managers.

Qualifications

• Minimum 1+ year experience in Transfer Agency/Investor Services; preferably in hedge funds.
• Excellent communication and client services skills, ability to work within a team toward timely and accurate production.
• Able to work under pressure and willing to work overtime.
• Fluent in written and spoken English.

Responsibilities

• Process the dealing order and tax document submitted by the investors, issue transaction contract note and monthly statement.
• Obtain and review KYC document from investor and ensure compliance with relevant regulatory requirements.
• Ensure all fund settings, investor and transaction records are up-to-date and accurate at all times.
• Process settlement instructions received from investors and fund managers.
• Proactively follow up with investors on outstanding documents.
• Deliver all required reports to fund managers as per the agreed timeframes.
• Timely response to enquiries from fund managers, investors and auditors.

Skills

Transfer Agency

Investor Services

Customer Service

Communication

Teamwork

English fluency

Job description

SS&C GlobeOp is seeking an Associate in Investor Services, responsible for providing transfer agency services and delivering high levels of client support to hedge funds and fund of funds clients. The role requires at least 1 year of transfer agency experience and fluent English, with a commitment to accuracy and regulatory compliance.

You will work in a hybrid environment, handling investor documents, tax items, KYC reviews, and reporting to fund managers.