Fund Servicing Associate

JPMorgan Chase & Co.; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. in Sydney, Australia seeks an Operations Service Delivery Associate within Fund Services to coordinate client-facing operational activities.

You’ll work with Operations, Fund Accounting, Product, and Technology to support governance, reporting, and change initiatives, delivering high-quality client outcomes with a strong focus on risk management. In this role you will serve as a primary contact for client and internal queries, monitor key deliverables, support fund events,

Qualifications

• 3+ years in fund accounting, fund administration, custody operations, or similar fund servicing role.
• Ability to maintain accurate accounting and securities records using defined controls.
• Ability to investigate and resolve exceptions in accounting or securities transactions.
• Strong analytical and problem-solving skills with root-cause focus.
• Ability to manage priorities independently to meet deadlines with high accuracy.
• Strong written and verbal communication to explain issues and resolutions.
• Ability to build trusted relationships across teams and influence outcomes.
• Commitment to risk awareness and control discipline in day-to-day operations.

Responsibilities

• Serve as a key contact for client and internal operational queries; ensure issues are tracked and resolved promptly.
• Support end-to-end delivery of operational services for assigned Fund Services clients; meet service standards and deadlines.
• Monitor daily activities, identify exceptions and risks, prepare KPI reporting, and escalate where needed.
• Coordinate fund events and change initiatives, including launches, mergers, restructures, onboarding.
• Assist with incident management, reconciliation oversight, risk management, and control processes.
• Partner with Operations, Product, Technology, and Client Service to coordinate activities and resolve issues.
• Analyze operational data to identify service risks, control gaps, and improvement opportunities.
• Support audits, regulatory reviews, and governance with proper documentation.
• Contribute to continuous improvement to increase efficiency and client experience while reducing risk.
• Ensure activities comply with internal policies, procedures, and risk standards.
• Maintain a strong client-service mindset and deliver high-quality outcomes.

Skills

Fund accounting

Fund administration

Custody operations

Analytical thinking

Root-cause analysis

Prioritization

Communication

Risk awareness

Job description

Help deliver the operational backbone that keeps investment funds running smoothly. In this role, you'll partner across Operations, Product, Technology, and Client Service teams to support high-quality client outcomes, strengthen controls, improve processes, and help resolve complex operational issues. You'll gain broad exposure to fund servicing activities while developing strong stakeholder relationships across the business. If you're detail-oriented, enjoy problem-solving, and thrive in a collaborative environment focused on continuous improvement and service excellence, we'd love to hear from you.

As an Operations Service Delivery (OSD) Associate within Fund Services team, you will support a portfolio of Fund Services clients by coordinating operational activities, managing client and internal queries, supporting governance and reporting requirements, and assisting with fund events and change initiatives. Working closely with business partners across Operations, Fund Accounting, Product, and Technology, you'll play a key role in delivering exceptional client service while maintaining a strong focus on risk management and operational excellence.

Job Responsibilities

• Serve as a key point of contact for client and internal operational queries, ensuring issues are tracked, investigated, and resolved in a timely and professional manner.
• Support the end-to-end delivery of operational services for an assigned portfolio of Fund Services clients, helping to ensure service standards, deadlines, and client expectations are consistently achieved.
• Monitor daily operational activities and key deliverables, identifying exceptions, risks, preparing KPI reporting, and processing issues, and escalating them where appropriate.
• Coordinate and support fund events and operational change initiatives, including fund launches, mergers, restructures, client onboarding activities, and other business projects.
• Assist with incident management, reconciliation oversight, operational risk management, and the execution of key control processes to support a strong risk and control environment.
• Partner with stakeholders across Operations, Product, Technology, and Client Service teams to coordinate activities, resolve issues, and support successful client outcomes.
• Analyse operational data and trends to identify potential service risks, control gaps, and opportunities for process improvement.
• Support audit requests, regulatory reviews, and governance requirements by maintaining accurate and complete documentation and evidentiary records.
• Contribute to continuous improvement initiatives focused on increasing efficiency, reducing operational risk, enhancing controls, and improving the client experience.
• Ensure all activities are performed in accordance with internal policies, procedures, regulatory obligations, and risk management standards.
• Maintain a strong client-service mindset, demonstrating accountability, attention to detail, and a commitment to delivering high-quality outcomes.
  

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in fund accounting, fund administration, custody operations, or a closely related fund servicing operations role.
• Demonstrated ability to maintain accurate accounting and securities records using defined controls and procedures.
• Demonstrated ability to investigate and resolve exceptions in accounting or securities transactions, including tolerance or validation breaks.
• Strong analytical and problem-solving skills, including root-cause identification and prevention-focused recommendations.
• Ability to manage priorities independently to meet time-sensitive deliverables while maintaining a high level of accuracy and attention to detail.
• Strong written and verbal communication skills, including the ability to clearly explain issues and resolutions to stakeholders.
• Demonstrated ability to build trusted working relationships across teams and influence outcomes without formal authority.
• Commitment to risk awareness and control discipline in day-to-day operations.
  

Preferred Qualifications, Capabilities, and Skills

• Experience partnering with Technology or Product teams to improve workflows, reduce operational breaks, or enhance controls.
• Experience working across multiple business areas or functions to deliver shared outcomes.
• Familiarity with financial reporting processes within a fund servicing environment.
• Experience supporting process improvement initiatives, such as Lean, continuous improvement, or operational excellence methodologies.