Associate - Investor Services

SS C GlobeOp; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Income protection insurance

Salary continuance

Bereavement & compassionate leave

Private health insurance discount

Paid parental leave

Death & TPD insurance

Diversity & inclusion

SS&C University

Discounts on fitness clubs

Travel discounts

Job summary

SS&C GlobeOp is seeking an Associate in Investor Services, responsible for providing transfer agency services and delivering high levels of client support to hedge funds and fund of funds clients. The role requires at least 1 year of transfer agency experience and fluent English, with a commitment to accuracy and regulatory compliance.

You will work in a hybrid environment, handling investor documents, tax items, KYC reviews, and reporting to fund managers.

Qualifications

• Minimum 1+ year experience in Transfer Agency/Investor Services; preferably in hedge funds.
• Excellent communication and client services skills, ability to work within a team toward timely and accurate production.
• Able to work under pressure and willing to work overtime.
• Fluent in written and spoken English.

Responsibilities

• Process the dealing order and tax document submitted by the investors, issue transaction contract note and monthly statement.
• Obtain and review KYC document from investor and ensure compliance with relevant regulatory requirements.
• Ensure all fund settings, investor and transaction records are up-to-date and accurate at all times.
• Process settlement instructions received from investors and fund managers.
• Proactively follow up with investors on outstanding documents.
• Deliver all required reports to fund managers as per the agreed timeframes.
• Timely response to enquiries from fund managers, investors and auditors.

Skills

Transfer Agency

Investor Services

Customer Service

Communication

Teamwork

English fluency

Job description

SS&C GlobeOp is a leading provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity, and managed accounts With a base of fund strategies that include fixed income, volatility and active trading, we offer: Middle office, accounting and management products Tax services for hedge funds, fund of funds and private equity funds Derivatives processing, valuations agent, syndicated bank loans processing Regulatory and analytics services Managed services IT/data center and business process outsourcing All available on a stand-alone basis to institutional clients

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Income Protection Insurance & Salary Continuance
• Work/Life Balance: Generous Bereavement & Compassionate leave
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Associate in Investor Services team is responsible to provide a spectrum of Transfer Agency servicing to our clients. Individual appointed to this position will have to deliver the highest service level to clients and ensuring compliance with internal policies and procedures.

Responsibilities:

• Process the dealing order and tax document submitted by the investors, issue transaction contract note and monthly statement;
• Obtain and review KYC document from investor and make sure they are in compliance with the relevant regulatory requirement;
• Ensure all the fund settings, investor and transaction records are up-to-date and accurate all the time.
• Process settlement instructions received from investors and fund managers;
• Proactively follow up with investor on any outstanding documents;
• Deliver all the required reports to fund managers as per the agreed timeframes;
• Timely response to the enquiry from fund managers, investors and auditors etc;

What You Will Bring:

• Minimum 1+ year experience in Transfer Agency/Investor Services; preferably in hedge funds;
• Excellent communication and client services skills, ability to work within a team toward timely and accurate production;
• Able to work under pressure and willing to work overtime.
• Fluent in written and spoken English.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.