Investigations Officer (Casual) - Hybrid WFH

Aruma; Melbourne; Hybrid; AUD 48,000 - 62,000; Part time

Job summary

Aruma is seeking casual Investigations Officers to support our National Investigations function across Australia. The role offers hybrid work arrangements with a focus on flexible on-call investigation capacity and timely response during peak periods.

You'll conduct investigations into customer incidents, complaints, misconduct, and safeguarding concerns, perform interviews, gather statements, and prepare high-quality reports using Teams and standard case-management tools.

Qualifications

• Experience in investigations, incident review, compliance, quality, or complaint management.
• Ability to work independently, adapt to changing priorities, and manage a diverse caseload.
• Strong emotional intelligence and resilience.
• Excellent written and verbal communication skills.
• Demonstrated impartiality, ethical conduct, and commitment to confidentiality.
• Ability to interpret legislation, safeguarding frameworks, and organisational policies.
• Proficiency in Microsoft Office and confidence learning new case-management systems.

Responsibilities

• Assist with investigations across a range of complex matters.
• Conduct interviews and gather statements.
• Prepare high-quality investigation reports.
• Work primarily via Microsoft Teams, with occasional local travel as required.

Skills

Investigations

Interviewing

Compliance

Communication

Confidentiality

Legislation

Microsoft Office

Tools

Case-management systems

Job description

Investigations Officer (Casual) - Hybrid WFH

Location Flexible - NSW / QLD / VIC / ACT

Hybrid | 2 x casual positions

Work options: Flexible

Are you an experienced investigator with strong analytical and interviewing skills? We are seeking Casual Investigations Officers to support our National Investigations function and help ensure safe, high-quality services across the organisation.

About the Role

As an Investigations Officer, you will play a key role in supporting and conducting investigations into:

• Customer incidents
• Complaints
• Allegations of misconduct
• Abuse, neglect, or unsafe practices

This role provides flexible, on-call investigation capacity and helps maintain consistent safeguarding standards nationwide.

What You'll Do

• Assist with investigations across a range of complex matters.
• Conduct interviews and gather statements.
• Prepare high-quality investigation reports.
• Work primarily via Microsoft Teams, with occasional local travel as required.

Availability Requirements

• Ability to accept work during peak investigation periods.
• Capacity to respond at short notice for urgent matters.
• Flexibility to work varying hours depending on operational needs.

Skills and Experience That Will Make You Stand Out

• Experience in investigations, incident review, compliance, quality, or complaint management.
• Ability to work independently, adapt to changing priorities, and manage a diverse caseload.
• Strong emotional intelligence and resilience.
• Excellent written and verbal communication skills.
• Demonstrated impartiality, ethical conduct, and commitment to confidentiality.
• Ability to interpret legislation, safeguarding frameworks, and organisational policies.
• Proficiency in Microsoft Office and confidence learning new case-management systems.

Why join Aruma?

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Our Commitment

At Aruma, we're committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Closing Date: Friday 04 December 2026