Casual Investigations Officer – Hybrid & Flexible Hours

Aruma; Melbourne; Hybrid; AUD 48,000 - 62,000; Part time

Job summary

Aruma is seeking casual Investigations Officers to support our National Investigations function across Australia. The role offers hybrid work arrangements with a focus on flexible on-call investigation capacity and timely response during peak periods.

You'll conduct investigations into customer incidents, complaints, misconduct, and safeguarding concerns, perform interviews, gather statements, and prepare high-quality reports using Teams and standard case-management tools.

Qualifications

• Experience in investigations, incident review, compliance, quality, or complaint management.
• Ability to work independently, adapt to changing priorities, and manage a diverse caseload.
• Strong emotional intelligence and resilience.
• Excellent written and verbal communication skills.
• Demonstrated impartiality, ethical conduct, and commitment to confidentiality.
• Ability to interpret legislation, safeguarding frameworks, and organisational policies.
• Proficiency in Microsoft Office and confidence learning new case-management systems.

Responsibilities

• Assist with investigations across a range of complex matters.
• Conduct interviews and gather statements.
• Prepare high-quality investigation reports.
• Work primarily via Microsoft Teams, with occasional local travel as required.

Skills

Investigations

Interviewing

Compliance

Communication

Confidentiality

Legislation

Microsoft Office

Tools

Case-management systems

Job description

Aruma is seeking casual Investigations Officers to support our National Investigations function across Australia. The role offers hybrid work arrangements with a focus on flexible on-call investigation capacity and timely response during peak periods.

You'll conduct investigations into customer incidents, complaints, misconduct, and safeguarding concerns, perform interviews, gather statements, and prepare high-quality reports using Teams and standard case-management tools.