Investigations Officer (Casual)

Aruma; Sydney; Hybrid; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Hybrid work

Casual positions

Job summary

Aruma is seeking experienced Investigations Officers to support the National Investigations function. The hybrid, on-call casual role focuses on inquiries into incidents, complaints, misconduct, abuse, and safeguarding across the organisation.

As part of the team, you will conduct interviews, gather statements, prepare reports, and work mainly through Microsoft Teams with occasional local travel. Flexibility to respond quickly during peak periods is essential.

Qualifications

• Experience in investigations, incident review, compliance, quality, or complaint management.
• Ability to work independently, adapt to changing priorities, and manage a diverse caseload.
• Strong emotional intelligence and resilience.
• Excellent written and verbal communication skills.
• Demonstrated impartiality, ethical conduct, and commitment to confidentiality.
• Ability to interpret legislation, safeguarding frameworks, and organisational policies.

Responsibilities

• Assist with investigations across a range of complex matters.
• Conduct interviews and gather statements.
• Prepare high-quality investigation reports.
• Work primarily via Microsoft Teams, with occasional local travel as required.

Skills

Investigation experience

Interviewing

Report writing

Communication

Confidentiality

Tools

Microsoft Office

Microsoft Teams

Case management software

Job description

Location Flexible: NSW / QLD / VIC / ACT

Hybrid | 2 x casual positions

Are you an experienced investigator with strong analytical and interviewing skills? We are seeking Casual Investigations Officers to support our National Investigations function and help ensure safe, high-quality services across the organisation.

About The Role

As an Investigations Officer, you will play a key role in supporting and conducting investigations into:

• Customer incidents
• Complaints
• Allegations of misconduct
• Abuse, neglect, or unsafe practices

This role provides flexible, on-call investigation capacity and helps maintain consistent safeguarding standards nationwide.

What You’ll Do

• Assist with investigations across a range of complex matters.
• Conduct interviews and gather statements.
• Prepare high-quality investigation reports.
• Work primarily via Microsoft Teams, with occasional local travel as required.

Availability Requirements

• Ability to accept work during peak investigation periods.
• Capacity to respond at short notice for urgent matters.
• Flexibility to work varying hours depending on operational needs.

Skills And Experience That Will Make You Stand Out…

• Experience in investigations, incident review, compliance, quality, or complaint management.
• Ability to work independently, adapt to changing priorities, and manage a diverse caseload.
• Strong emotional intelligence and resilience.
• Excellent written and verbal communication skills.
• Demonstrated impartiality, ethical conduct, and commitment to confidentiality.
• Ability to interpret legislation, safeguarding frameworks, and organisational policies.
• Proficiency in Microsoft Office and confidence learning new case‑management systems.

Why join Aruma?

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Closing Date: Friday 04 December 2026