Investigation Support & Operations Coordinator

Procare Group; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Career progression opportunities

Social clubs

Volunteer day

Quarterly social events

Employee benefits

Job summary

Procare Group is seeking a motivated Investigation Support Officer to assist our Victorian Investigations unit. You will work closely with the Investigations team, corporate services and Divisional Managers to ensure smooth day-to-day operations.

We offer career progression and a structured EVP with benefits; join a focused team within a family-started company and contribute to a growing VIC portfolio. Apply via our careers channel.

Qualifications

• Experience in operations, administration and customer service.
• Portfolio management experience is a plus.
• Ability to multi-task and respond to urgent client requests.

Responsibilities

• Responding to enquiries via phone and email from internal and external parties.
• Updating clients on investigation progress and managing portfolio aspects including timeframes, SLA, workflows and resource capacity.
• Assisting investigators with field enquiries and case administration.
• Liaison with suppliers to coordinate required services for investigators.
• Data entry and administration within our SaaS case management system.
• Drafting correspondence for internal and external distribution.
• A myriad of other supporting tasks as required.

Skills

Communication skills

Organisation skills

Multi-tasking

Data entry

Customer service

Tools

SaaS case management system

Microsoft Office

Job description

Procare Group is seeking a motivated Investigation Support Officer to assist our Victorian Investigations unit. You will work closely with the Investigations team, corporate services and Divisional Managers to ensure smooth day-to-day operations.

We offer career progression and a structured EVP with benefits; join a focused team within a family-started company and contribute to a growing VIC portfolio. Apply via our careers channel.