Inventory & Stores Controller (Sap, Chemicals)

Chandler Macleod; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Chandler Macleod in Sydney is seeking a Reservation Booking Manager to oversee all aspects of adventure reservations, ensuring a smooth and memorable booking experience for customers.

You will handle inquiries by phone and email, coordinate with sales, marketing, and operations, and use reservation software to track bookings, payments, and cancellations. The role emphasizes exceptional customer service and process improvement.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage and coordinate all aspects of reservations for our adventure packages.
• Communicate with clients via phone and email to provide information and assist with concerns.
• Collaborate with sales and marketing teams to update and promote packages and offers.
• Utilize reservation management software to track bookings, payments, and cancellations.
• Work with operations to confirm reservations and arrange travel needs.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate records of reservations and customer information.

Skills

Customer service

Communication skills

Job description

Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal