Head Of Services

Lumary; North Lismore; À distance; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Lumary is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organized communication, accurate information handling, and proactive support throughout the booking process.

Ideal candidates enjoy research, customer communication, and coordinating complex details. This remote position offers flexible scheduling and ongoing training to develop booking procedures and online

Qualifications

• Strong communication skills and the ability to organize information clearly.
• Attention to detail and a customer‑focused approach are essential.
• Comfortable researching information online and learning new booking systems.

Responsabilités

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Connaissances

Strong communication

Excellent organization

Attention to detail

Customer-focused

Researching online

Basic computer skills

Learn booking systems

Time management

Reliable and self-motivated

Booking or customer-service experience

Outils

Booking systems

Description du poste

Booking Services Coordinator

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate bookings remotely
• Flexible Scheduling: Organize your schedule around responsibilities and customer needs
• Training Available: Learn booking procedures and online platforms
• Ongoing Support: Access educational resources and guidance
• Professional Development: Build organization, communication, research, and coordination skills
• Customer-Focused Role: Assist customers throughout the booking process