Internal Service Sales Coordinator

The Virtual Recruiter; Campbelltown; On-site; AUD 65,000 - 90,000; Full time

Job summary

Pramac, a Generac Company, is seeking an organised Internal Service Sales Coordinator for the Minto branch. You’ll support service operations from order processing to RMAs and CRM administration, acting as the bridge between Service, Sales, Finance, Purchasing and Warehouse teams.

You will maintain customer data in Simpro and Salesforce, process paperwork, and coordinate stock and deliveries with a customer-focused approach. Strong admin skills and experience with CRM systems are essential.

Qualifications

• Excellent administration and computer skills with proficiency in common software
• Strong written and verbal communication with a genuine customer-service focus
• Highly organised, able to manage multiple priorities in a fast-paced environment
• Experience with Simpro, Salesforce or similar CRM/service-management system is advantageous

Responsibilities

• Coordinate internal sales and service-sales administration, supporting the Sales and Service teams day to day
• Maintain accurate customer, sales and service information in Simpro and Salesforce
• Prepare and process order paperwork, invoicing and RMAs in line with company procedures
• Coordinate stock allocation, dispatch and customer delivery tracking
• Liaise directly with customers on orders, delivery status and enquiries
• Maintain Sales Order Progress reporting and capture supplier invoices accurately in Oracle
• Support the wider team with general administrative duties as required

Skills

Excel

Word

Oracle

CRM systems

Customer service

Communication

Organisational skills

Tools

Simpro

Salesforce

Oracle

Job description

Pramac (a Generac Company) | Minto, NSW 2566 | Full-time

About Us

Pramac, a Generac Company, leads the evolution to more resilient, efficient, and sustainable energy solutions. Since 1966, we've been a global benchmark in the production of generators and warehouse material handling equipment. Operating in over 150 countries with 17 branches and 8 manufacturing plants, we're proud to provide innovative products for diverse markets worldwide.

As a leader in power generation, we strive to deliver top-quality performance while maintaining a collaborative and inclusive work culture. With Pramac Racing in MotoGP and cutting-edge technological advancements, we bring passion, innovation, and performance into everything we do.

The Opportunity

We're looking for an organised and customer-focused Internal Service Sales Coordinator to join our Aftersales and Service team at our Minto branch. Reporting to the Service Director, you'll provide sales and administrative support across our service operations — from order processing and invoicing through to RMA management and CRM administration. This is a great opportunity to be the connective tissue between our Service, Sales, Finance, Purchasing and Warehouse teams, keeping customer orders moving accurately and on time.

What's on Offer

• Competitive salary and benefits package
• A supportive, collaborative team environment
• Opportunities for professional growth and development
• Employee product discounts
• The stability of an established global business, backed by a growing local team

Key Responsibilities

• Coordinate internal sales and service-sales administration, supporting the Sales and Service teams day to day
• Maintain accurate customer, sales and service information in Simpro and Salesforce
• Prepare and process order paperwork, invoicing and RMAs in line with company procedures
• Coordinate stock allocation, dispatch and customer delivery tracking
• Liaise directly with customers on orders, delivery status and enquiries
• Maintain Sales Order Progress reporting and capture supplier invoices accurately in Oracle
• Support the wider team with general administrative duties as required

What You'll Need to Be Successful

• Excellent administration and computer skills, confident using Excel, Word and Oracle
• Strong written and verbal communication with a genuine customer-service focus
• Highly organised, accurate, and comfortable managing multiple competing priorities
• Experience with Simpro, Salesforce or a similar CRM/service-management system is advantageous
• Ability to build effective working relationships with internal and external stakeholders

Why Join Us?

At Pramac, we don't just build products; we build careers. Join a growing team where your organisation and customer focus will make a genuine difference every day.